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        Desjardins

        introduction

        Desjardins is the largest financial group credit union in North America, serving a customer base of over 7.5 million. Located in Levis, Canada, Desjardins is the main financial establishment in 121 towns and villages in Quebec, and the institution is a well-known pioneer and leader in online and mobile banking services. Desjardins is proudly ranked fourth globally and first in Canada on Forbes’ list of The World's Top Female-Friendly Companies.

         
        "We are proud to work with Desjardins every day. We work seamlessly as a team and wanted to provide them with the best of the best to support their business, which is why we chose Crestron."
        Jean-Francois Huot
        Global Market Leader,
        Solotech

        the challenge

        Desjardins realized that their current office space could no longer accommodate the growing number of employees and customers. They decided to renovate their offices, aiming to create additional areas and opportunities for both their employees and their clients. During the renovation, Desjardins recognized the need for a technology revamp that would grow with them and increase employee productivity. 

        the solution

        They fostered a relationship with systems integrator Solotech for years leading up to the Desjardins office renovation. Solotech approached employees to understand what technology would be useful to work efficiently. With that knowledge in hand, Solotech helped Desjardins identify new meeting solutions with a simple user experience and one-touch join capabilities.

        the technology

        Desjardins nearly quadrupled their collaboration spaces, going from about six meeting rooms on each floor to 20 areas. It is important that Desjardins employees have the ability to choose their own experience, whether at their desk, collaboration area, or from any choice of small, medium, or large conference rooms. The technology implemented is consistent throughout the entire company and all branches. This extends to the training and multi-purpose rooms where Crestron touch screens, control, and AV capabilities enable larger groups to get together.  

        Crestron Flex was implemented in over 1,200 rooms across Desjardins’ multiple locations. This solution gives them the ability to connect with clients with the touch of a button. Desjardins was familiar with the product as they had used Crestron in other areas prior to this deployment. Crestron Flex for Microsoft Teams® Rooms improved Desjardins’ user and security experience. Everything is private while using Microsoft Teams software, whether in the conference rooms or using a personal device. The ability to contact clients through video calls even before large numbers of companies had shifted to hybrid work gave Desjardins an advantage to maintain those relationships and continue working as if nothing had changed.

         
        "Crestron solutions have increased user satisfaction by 15% from the previous solution. We believe Crestron continues to innovate and provide solutions that are intuitive for everyone who comes across it."
        Marc Charlebois
        Director Security Architecture Services and IT Foundations,
        Desjardins

        Desjardins previously had Microsoft Teams Rooms with BYOD capabilities but ultimately decided to switch to a native Microsoft Teams solution in this most recent project. It is easier to connect with clients using a stable solution the company is familiar with. Desjardins has notched three million meetings on Microsoft Teams software, and telephone calls have surpassed 800,000 per month.

        Desjardins uses Crestron Fusion® monitoring and scheduling software to remotely monitor the technology utilized throughout the offices. The Unified Communication team benefited from Crestron’s solutions by managing and troubleshooting the rooms when needed.

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        the results

        Building on the success of this deployment, Desjardins has continued expanding their technology capabilities and has brought Crestron solutions to even more spaces on campus. Employee satisfaction has increased since the installation, and Desjardins has welcomed other companies into their offices, serving as a strong example of a hybrid work environment done right.

        featured products

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        DigitalMedia™ Presentation System Switchers

        Versatile DigitalMedia™ Presentation System Switchers (DMPS) deliver a tailored experience in every setting, from dynamic classrooms and collaborative corporate meeting rooms, to mission-critical government spaces and beyond.

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        Crestron Flex Video Conferencing

        Crestron Flex Video Conferencing makes it easy for a dispersed workforce to come together. Easy to use. Simple to deploy. A consistently high quality experience for every user in every type of space.

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        Crestron Touch Screen

        Designed for anywhere people share information, connect with technology, or command a space.

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