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Increase your efficiency, boost your productivity, and stay ahead of the competition with industry-leading training from the Crestron Technical Institute

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Explore moments made possible with DM NVX® technology.

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Explore moments made possible with DM NVX® technology.

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Explore moments made possible with DM NVX® technology.

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GREAT TEAMS OWN THE MOMENT

The New York Giants Draft Room presented by Crestron

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Explore moments made possible with DM NVX® technology.

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GREAT TEAMS OWN THE MOMENT

The New York Giants Draft Room presented by Crestron

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Welcome to Crestron True Blue Support
Request a Callback for Technical Support
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1-888-CRESTRON
ASIA +65 6932 1020 NZ +64 800 CRESTRON AUS +61 1800 555 040
Live Support Chat
Looking for resources, tools, software, and firmware? Click here to browse the Resource Library .
Providing you with the best service and support in the industry has always been at the core of our business and our top priority. We want to assure you that, today, our ability to serve you and your customers is unchanged. Our True Blue teams worldwide are up an running remotely and ready to provide the same world-class level of service and support you've come to expect. We're responding to calls, emails, and chats. We're creating system designs and quotes, processing orders, and resolving any issues you may have. Whatever you need, we're here for you.
ASIA

888.273.7876 (Option 1) 888.273.7876 (Option 2)

AUS 888.273.7876 (Option 2)
NZ 888.273.7876 (Option 2)
Online Help Community Forum Request a RMA

Crestron's True Blue Technical Support is standing by and at the ready to help with hardware and software troubleshooting, diagnostics, product questions, and all of your technical support needs. We are committed to delivering the world-class level of service and support that you have come to expect.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Flex Care Hotline
855.362.6464

Flex Support
888.273.7876 (Option 1, then Option 3)
flexsupport@crestron.com

Crestron Home Support
888.273.7876 (Option 1, then Option 5)
 

Available: Monday - Friday 8:45AM - 8:00PM EST

Emergency Support Available 24/7

ASIA

888.273.7876 (Option 2) 888.273.7876 (Option 2)

AUS 888.273.7876 (Option 2)
NZ 888.273.7876 (Option 2)
Online Help Community Forum Request a Return RMA

Our Customer Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need assistance with orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Specialized Customer Support
 

Available: Monday - Friday 8:30am - 6:30pm EST

ASIA

888.273.7876 (Option 3) 888.273.7876 (Option 2)

AUS 888.273.7876 (Option 2)
NZ 888.273.7876 (Option 2)
Online Help More Info

Crestron is committed to making your projects as fast and simple as possible with the best sales support in the industry. We are standing by to provide FREE expert assistance with technical questions, system design, and proposals for integrated Crestron solutions. Expert Design assistance is always just a call or click away; Crestron Sales Support Services is always ready to assist our customers with all of their Crestron design related needs.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Specialized Sales Support Services
 

Available: Monday - Friday 8:30AM - 5:30PM EST

ASIA

855.537.4233 888.273.7876 (Option 2) ANZ 888.273.7876 (Option 2)

Online Help Community Forum

Our Shade Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need technical assistance, system design, proposals or questions regarding orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Specialized Shades Support Services
 

Available: Monday - Friday 8:30AM - 6:30PM EST

ASIA

855.644.7643 888.273.7876 (Option 2) ANZ 888.273.7876 (Option 2)

Online Help Community Forum

Our Lighting Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need technical assistance, system design, proposals or questions regarding orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Specialized Lighting Support Services
 

Available: Monday - Friday 8:30AM - 8:30PM EST

ASIA

888.273.7876 (Option 4) 888.273.7876 (Option 2)

AUS 888.273.7876 (Option 2)
NZ 888.273.7876 (Option 2)
Online Help Community Forum Go To Billtrust Portal Login

Our Customer Finance team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you have questions regarding invoices, payment information or account statements, our experienced team is just a call or click away and ready to help.

  • Supports
  • Hardware
  • Software
  • Firmware
  • Diagnostics
Looking for specialized support? Browse Frequently Asked Questions
Specialized Customer Finance Support Services
 

Available: Monday - Friday 8:30AM - 5:30PM EST

Looking for resources, tools, software, and firmware? Click here to browse the Resource Library

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Frequently Asked Questions
How can I get a quote?How can I download software?How can I get a lighting quote?How can I place a shade order?Need help with product availability?How can I find the latest Crestron Drivers?How do I place a lighting order?How do I obtain CDT access?How do I become a dealer?Where can I see the Crestron pricelist? Browse All FAQs
Frequently Asked Questions
Need help with product availability?How do I find out if a Product is currently available?How do I place an order?I’m a existing Crestron dealer. What support is available for me?How do I check status of an order?How do I submit my engraving layout?Where can I view my invoice?Where can I see the Crestron pricelist?How do I request a RMA for Repair or Advance Replacement?How do I request a RMA for Return for Credit? Browse All FAQs
Frequently Asked Questions (ASIA)
How can I get a quote?Having issues with an order or product availability?Having issues with an order or product availability?How do I become a dealer?Where can I see the Crestron pricelist?How do I find an authorized dealer or partner?How do I place an order?How do I check status of an order?How do I submit my engraving layout?Where can I view and/or pay my invoice? Browse All ASIA FAQs
Frequently Asked Questions (AUS/NZ)
Where can I see the Crestron pricelist?How do I place an order?How do I check status of an order?How do I submit my engraving layout?Where can I view and/or pay my invoiceHow do I request a RMA for Return for Credit?How do I request a RMA for Repair or Advance Replacement? Browse All AUS/NZ FAQs

Technical Support FAQ

How do I sign up for training?

Visit our website at https://www.crestron.com/Training-Events/Training

How can I download software?

Crestron MasterInstaller makes it easy to manage software downloads. Visit this link https://www.crestron.com/masterinstaller

How can I view my support case history?

Please visit this link - https://www.crestron.com/MyCases

How can I find the latest Crestron Drivers?

Find modules that make it simple to seamlessly integrate world-leading products into your commercial or residential Crestron system designs.

How can I download firmware for Crestron devices?

Current firmware for devices can be found under the Resources tab on their product page.

Current firmware can also be found and searched in Crestron’s Resource Library.
         Crestron.com > Support > Resource Library > Software & Firmware > Firmware

Older firmware and software releases can be found on Crestron’s FTP Server.

Customer Support FAQ

Need help with product availability?

For product availability related assistance on an existing order please call 1-888-CRESTRON (option 2).

Where can I see the Crestron pricelist?

Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

How do I place an order?

Orders can be placed via our Online Shop by visiting https://store.crestron.com/ or by emailing your order to orders@crestron.com

How do I check status of an order?

Order status and tracking can be found via our Order Portal by visiting https://www.crestron.com/pro/app/orders

How do I submit my engraving layout?

Engraving layouts can be emailed to engraving@crestron.com

Where can I view and/or pay my invoice?

Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

How do I request a RMA for Return for Credit?

Requests for Return for Credit can be found via our RMA Request Portal by visiting https://community.crestron.com/s/submit-return-for-credit

Sales Support Services FAQ

How can I get a quote?

Crestron offers design services to authorized partners through our Sales Support Services Team.  Contact them at techsales@crestron.com

How do I become a dealer?

Visit our Website www.crestron.com. Select “How to Buy” and click on “Find a Crestron Representative”.

How do I find an authorized dealer or a Crestron Services Provider?

Visit our website at https://www.crestron.com/How-To-Buy/find-a-dealer-or-partner/Elite-Platinum-Commercial-Dealers

How do I find out who my sales rep is?

Visit our website at https://www.crestron.com/How-To-Buy/Find-a-Representative

How do I wire for shades?

Crestron recommends using Crestron wire (CRESNET-NP, CRESNET-P, or CRESNET-HP-NP) for all Crestron shading products.

I have product questions, who can I call?

Contact our Sales Support Services Team at 888-273-7876 option 3

I have shade product questions, who can I call?

Contact our Sales Support Services ShadeTeam at 855-53-SHADES

Sales Support Services FAQ

How can I get a quote?

Contact your Regional Sales Representative or local Crestron Office

How do I become a dealer?

Visit our website www.crestron.com. Go to How to Buy and choose Find a Crestron Representative.

How do I find an authorized dealer or partner?

Visit our website at https://www.crestron.com/How-To-Buy/find-a-dealer-or-partner/Elite-Platinum-Commercial-Dealers

Shades Support FAQ

How can I place a shade order?

Shade orders can be placed directly through CDT.  If access to CDT is not available please send a Purchase Order to orders@crestron.comreferencing the CDT quote number you wish to purchase.

How do I obtain CDT access?

CDT access can be requested through our Training Department at training@crestron.com.  If your quoting need is urgent please contact Sales Support Services (techsales@crestron.com) for assistance.

How can I order shade fabric samples?

Visit our website for free online ordering at https://fabrics.crestron.com

Lighting Support FAQ

How can I get a lighting quote?

Crestron offers design services to authorized partners through our Sales Support Services Team.  Contact them at clcquotes@crestron.com

How do I place a lighting order?

Orders can be placed by emailing your order to clcorders@crestron.com

How do I submit my engraving layout?

Engraving layouts can be emailed to engraving@crestron.com

Where can I view and/or pay my invoice?

Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

How can I download software?

Crestron MasterInstaller makes it easy to manage software downloads. Visit this link https://www.crestron.com/masterinstaller

How do I sign up for training?

Visit our website at https://www.crestron.com/Training-Events/Training

How can I view my support case history?

Please visit this link - https://support.crestron.com/app/account/questions/list

Customer Finance FAQ

Where can I view and/or pay my invoice?

Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

Customer Finance FAQ

Where can I view my invoice?

Invoices can be viewed via our customer portal: https://ceurportal.crestron.com/login or can be requested via CEURFinanceAR@crestron.com or by phone  +32 15 50 99 50 

Customer Finance FAQ

ASIA

Where can I view and/or pay my invoice?

Invoices are emailed automatically, but can be request through email to AsiaCSTeam@crestron.com

AUS/NZ

Where can I view and/or pay my invoice

Invoices are emailed automatically, but can be request through email at ANZAccounts@crestron.com

Customer Support FAQ

Need help with product availability?

Getting you the products and support you need, when you need it, is our highest priority.

How do I find out if a Product is currently available?

Please contact our Customer Support Team at ceurorders@crestron.com or +32 15 50 99 50  

How do I place an order?

Orders can be placed by emailing your order to ceurorders@crestron.com

I’m a existing Crestron dealer. What support is available for me?

This video answers common questions such as how do I create an account as an existing Crestron dealer, where do I find the training portal, how do I navigate the Crestron website and the Crestron Europe portal?

How do I check status of an order?

Order status and tracking can be found via our Order Portal by visiting https://ceurportal.crestron.com/. If you do not find what you need please contact our Customer Support Team at ceurorders@crestron.com or   +32 15 50 99 50

How do I submit my engraving layout?

Engraving layouts can be emailed to ceurorders@crestron.com
For assistance when creating engraving files please contact Sales Support Services at techsaleseurope@crestron.com

Where can I view my invoice?

Invoices can be viewed via our customer portal: https://ceurportal.crestron.com/login or can be requested via CEURFinanceAR@crestron.com or by phone  +32 15 50 99 50 

Where can I see the Crestron pricelist?

Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

How do I request a RMA for Repair or Advance Replacement?

Requests for Repair or Advance Replacement can be done via email to supporteurope@crestron.com or +32 15 50 99 50

Customer Support FAQ

ASIA

Having issues with an order or product availability?

Getting you the products and support you need, when you need it, is our highest priority.

Having issues with an order or product availability?

Getting you the products and support you need, when you need it, is our highest priority.

Where can I see the Crestron pricelist?

Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

How do I place an order?

Orders can be placed by emailing your order to AsiaOrders@crestron.com

How do I check status of an order?

Order status and tracking can be obtained by contacting Customer Support at +65 63949380 or email AsiaCSTeam@crestron.com

How do I submit my engraving layout?

Engraving layouts can be emailed to AsiaCSTeam@crestron.com

Where can I view and/or pay my invoice?

Invoices are emailed automatically, but can be request through email to AsiaCSTeam@crestron.com

How do I request a RMA for Return for Credit?

Requests for Return for Credit can be submitted to AsiaCSTeam@crestron.com

How do I request a RMA for Repair or Advance Replacement?

Requests for Repair or Advance Replacement can be submitted to support@crestron.com

AUS/NZ

Where can I see the Crestron pricelist?

Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

How do I place an order?

Orders can be placed by emailing your order to ANZOrders@crestron.com

How do I check status of an order?

Order status and tracking can be found via our Order Portal by visiting https://www.crestron.com/pro/app/orders

How do I submit my engraving layout?

Engraving layouts can be emailed to ANZOrders@crestron.com

Where can I view and/or pay my invoice

Invoices are emailed automatically, but can be request through email at ANZAccounts@crestron.com

How do I request a RMA for Return for Credit?

Requests for Return for Credit can be submitted to ANZOrders@crestron.com or 1800 555 040 (AUS) / 0800 CRESTRON (NZ)

How do I request a RMA for Repair or Advance Replacement?

Requests for Repair or Advance Replacement can be requested by submitting this form.