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        Welcome to Crestron True Blue Support
        Request a Callback for Technical Support
        Average Wait Time:
        10 Minutes
        Looking for resources, tools, software, and firmware? Click here to browse the Resource Library .
        Providing you with the best service and support in the industry has always been at the core of our business and our top priority. We want to assure you that, today, our ability to serve you and your customers is unchanged. Our True Blue teams worldwide are up an running remotely and ready to provide the same world-class level of service and support you've come to expect. We're responding to calls, emails, and chats. We're creating system designs and quotes, processing orders, and resolving any issues you may have. Whatever you need, we're here for you.

        Crestron's True Blue Technical Support is standing by and at the ready to help with hardware and software troubleshooting, diagnostics, product questions, and all of your technical support needs. We are committed to delivering the world-class level of service and support that you have come to expect.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Flex Care Hotline
        855.362.6464

        Flex Support
        888.273.7876 (Option 1, then Option 2)

        Crestron Home Support
        888.273.7876 (Option 1, then Option 3)

        Available: Monday - Friday 8:45AM - 8:30PM EST

        Emergency Support Available 24/7

        Our Customer Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need assistance with orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Specialized Customer Support

        Available: Monday - Friday 8:30am - 7:00pm EST

        Crestron is committed to making your projects as fast and simple as possible with the best sales support in the industry. We are standing by to provide FREE expert assistance with technical questions, system design, and proposals for integrated Crestron solutions. Expert Design assistance is always just a call or click away; Crestron Sales Support Services is always ready to assist our customers with all of their Crestron design related needs.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Specialized Sales Support Services

        Available: Monday - Friday 8:30AM - 5:30PM EST

        Our Shade Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need technical assistance, system design, proposals or questions regarding orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Specialized Shades Support Services

        Available: Monday - Friday 8:30AM - 7:00PM EST

        Our Lighting Support team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you need technical assistance, system design, proposals or questions regarding orders, returns, status, availability, pricing or product information, our experienced team is just a call or click away and ready to help.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Specialized Lighting Support Services

        Available: Monday - Friday 8:30AM - 8:30PM EST

        Our Customer Finance team is committed to providing you with an exceptional experience because nothing is more important to us than our customers. Whether you have questions regarding invoices, payment information or account statements, our experienced team is just a call or click away and ready to help.

        • Supports
        • Hardware
        • Software
        • Firmware
        • Diagnostics
        Looking for specialized support? Browse Frequently Asked Questions
        Specialized Customer Finance Support Services

        Available: Monday - Friday 8:30AM - 5:30PM EST

        Looking for resources, tools, software, and firmware? Click here to browse the Resource Library

        Download Master Installer

        Crestron Master Installer lets you quickly and easily get all the latest and greatest Crestron software.

        Download Now

        Online Help

        Quickly find the answers and resources you need for all things Crestron. Ask questions, manage previously asked questions, access FAQs, and more.

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        The renowned Crestron Technical Institute curriculum and certification program offers you the best way to master the latest Crestron technology and perfect your craft.

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        Technical Support FAQ

        How can I download software?

        Crestron MasterInstaller makes it easy to manage software downloads. Visit this link https://www.crestron.com/masterinstaller

        How can I find the latest Crestron Drivers?

        Find modules that make it simple to seamlessly integrate world-leading products into your commercial or residential Crestron system designs.

        Customer Support FAQ

        Need help with product availability?

        For product availability related assistance on an existing order, call 1-888-CRESTRON (Option 2) or email us at  POassistance@crestron.com. (Please include your PO Number and Dealer Name)

        Where can I see the Crestron pricelist?

        Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

        How do I place an order?

        Orders can be placed via our Online Shop by visiting https://store.crestron.com/ or by emailing your order to orders@crestron.com

        How do I check status of an order?

        Order status and tracking can be found via our Order Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Order-Status-Portal

        How do I submit my engraving layout?

        Engraving layouts can be emailed to engraving@crestron.com

        Where can I view and/or pay my invoice?

        Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

        How do I request a RMA for Return for Credit?

        Requests for Return for Credit can be found via our RMA Request Portal by visiting https://support.crestron.com/app/rma_credit

        Sales Support Services FAQ

        How can I get a quote?

        Crestron offers design services to authorized partners through our Sales Support Services Team.  Contact them at techsales@crestron.com

        How do I become a dealer?

        Visit our Website www.crestron.com. Select “How to Buy” and click on “Find a Crestron Representative”.

        How do I wire for shades?

        Crestron recommends using Crestron wire (CRESNET-NP, CRESNET-P, or CRESNET-HP-NP) for all Crestron shading products.

        I have product questions, who can I call?

        Contact our Sales Support Services Team at 888-273-7876 option 3

        I have shade product questions, who can I call?

        Contact our Sales Support Services ShadeTeam at 855-53-SHADES

        Sales Support Services FAQ

        How can I get a quote?

        Contact your Regional Sales Representative or local Crestron Office

        How do I become a dealer?

        Visit our website www.crestron.com. Go to How to Buy and choose Find a Crestron Representative.

        Shades Support FAQ

        How can I place a shade order?

        Shade orders can be placed directly through CDT.  If access to CDT is not available please send a Purchase Order to orders@crestron.comreferencing the CDT quote number you wish to purchase.

        How do I obtain CDT access?

        CDT access can be requested through our Training Department at training@crestron.com.  If your quoting need is urgent please contact Sales Support Services (techsales@crestron.com) for assistance.

        How can I order shade fabric samples?

        Visit our website for free online ordering at https://fabrics.crestron.com

        Lighting Support FAQ

        How can I get a lighting quote?

        Crestron offers design services to authorized partners through our Sales Support Services Team.  Contact them at clcquotes@crestron.com

        How do I place a lighting order?

        Orders can be placed by emailing your order to clcorders@crestron.com

        How do I submit my engraving layout?

        Engraving layouts can be emailed to engraving@crestron.com

        Where can I view and/or pay my invoice?

        Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

        How can I download software?

        Crestron MasterInstaller makes it easy to manage software downloads. Visit this link https://www.crestron.com/masterinstaller

        Customer Finance FAQ

        Where can I view and/or pay my invoice?

        Invoices can be viewed via our Billtrust Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Billtrust

        Customer Finance FAQ

        Where can I view my invoice?

        Invoices can be viewed via our customer portal: https://ceurportal.crestron.com/login or can be requested via CEURFinanceAR@crestron.com or by phone  +32 15 50 99 50 

        Customer Finance FAQ

        ASIA

        Where can I view and/or pay my invoice?

        Invoices are emailed automatically, but can be request through email to AsiaCSTeam@crestron.com

        AUS/NZ

        Where can I view and/or pay my invoice

        Invoices are emailed automatically, but can be request through email at ANZAccounts@crestron.com

        Customer Support FAQ

        Need help with product availability?

        Getting you the products and support you need, when you need it, is our highest priority.

        How do I find out if a Product is currently available?

        Please contact our Customer Support Team at ceurorders@crestron.com or +32 15 50 99 50  

        How do I place an order?

        Orders can be placed by emailing your order to ceurorders@crestron.com

        How do I check status of an order?

        Order status and tracking can be found via our Order Portal by visiting https://ceurportal.crestron.com/. If you do not find what you need please contact our Customer Support Team at ceurorders@crestron.com or   +32 15 50 99 50

        How do I submit my engraving layout?

        Engraving layouts can be emailed to ceurorders@crestron.com
        For assistance when creating engraving files please contact Sales Support Services at techsaleseurope@crestron.com

        Where can I view my invoice?

        Invoices can be viewed via our customer portal: https://ceurportal.crestron.com/login or can be requested via CEURFinanceAR@crestron.com or by phone  +32 15 50 99 50 

        Where can I see the Crestron pricelist?

        Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

        How do I request a RMA for Repair or Advance Replacement?

        Requests for Repair or Advance Replacement can be done via email to supporteurope@crestron.com or +32 15 50 99 50

        How do I request a RMA for Return for Credit?

        Requests for Return for Credit can be found via email to ceurrma@crestron.com

        Customer Support FAQ

        ASIA

        Having issues with an order or product availability?

        Getting you the products and support you need, when you need it, is our highest priority.

        Having issues with an order or product availability?

        Getting you the products and support you need, when you need it, is our highest priority.

        Where can I see the Crestron pricelist?

        Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

        How do I place an order?

        Orders can be placed by emailing your order to AsiaOrders@crestron.com

        How do I check status of an order?

        Order status and tracking can be obtained by contacting Customer Support at +65 63949380 or email AsiaCSTeam@crestron.com

        How do I submit my engraving layout?

        Engraving layouts can be emailed to AsiaCSTeam@crestron.com

        Where can I view and/or pay my invoice?

        Invoices are emailed automatically, but can be request through email to AsiaCSTeam@crestron.com

        How do I request a RMA for Return for Credit?

        Requests for Return for Credit can be submitted to AsiaCSTeam@crestron.com

        How do I request a RMA for Repair or Advance Replacement?

        Requests for Repair or Advance Replacement can be submitted to SEArma@crestron.com or SEAtechsupport@crestron.com

        AUS/NZ

        Where can I see the Crestron pricelist?

        Pricelists can be found on our website by visiting https://www.crestron.com/Price-Lists

        How do I place an order?

        Orders can be placed by emailing your order to ANZOrders@crestron.com

        How do I check status of an order?

        Order status and tracking can be found via our Order Portal by visiting https://www.crestron.com/Support/Tools/Ordering/Order-Status-Portal

        How do I submit my engraving layout?

        Engraving layouts can be emailed to ANZOrders@crestron.com

        Where can I view and/or pay my invoice

        Invoices are emailed automatically, but can be request through email at ANZAccounts@crestron.com

        How do I request a RMA for Return for Credit?

        Requests for Return for Credit can be submitted to ANZOrders@crestron.com or 1800 555 040 (AUS) / 0800 CRESTRON (NZ)

        How do I request a RMA for Repair or Advance Replacement?

        Requests for Repair or Advance Replacement can be submitted to ANZSupport@crestron.com