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        SW-XIOC-EM

        XiO Cloud® Provisioning and Management Service, Endpoint Management License for one room

        The XiO Cloud® service is Crestron’s unifying IoT (Internet of Things) based platform for remotely provisioning, monitoring, and managing Crestron devices across an enterprise or an entire client base. Supports a direct device‑to‑cloud connection via the Microsoft® Azure® software IoT Hub without requiring any additional hardware.

        The Endpoint Management license provides management and configuration functionality for all devices in a room.

        Click the button below to view a comparison matrix for the features provided by each XiO Cloud® service license.
        Feature Comparison Chart

        The XiO Cloud® service is an IoT (Internet of Things) based platform for remotely provisioning, monitoring, and managing Crestron® devices across an enterprise or an entire client base. Built on the Microsoft® Azure® software platform and utilizing Microsoft's industry‑leading Azure IoT Hub technology, XiO Cloud enables installers and IT managers to deploy and manage thousands of devices in the time it previously took to manage just one. Unlike other virtual machine‑based cloud solutions, Azure services provide unlimited scalability to suit the ever‑growing needs of an enterprise.

        XiO Cloud supports a direct device-to-cloud connection via the Azure IoT Hub without requiring any additional hardware. The service allows for direct integration with Crestron's global manufacturing and logistics network, allowing devices to be configured before they are shipped to the installation site.

        Where other cloud management solutions are focused on a narrow set of devices and functions, XiO Cloud brings the efficiency of cloud management to dozens of device models—ranging from configured UC solutions to custom‑programmed control systems—all in a single interface. Support for new devices is made available via firmware updates. For a complete list of all devices that are currently supported by the service, refer to the "Supported Devices" section.

        Licensing
        The room-based licensing model is similar to a traditional hardware purchase model: purchase a specified number of room licenses, and the XiO Cloud service will run the number of rooms purchased. All room-based licenses are billed monthly.

        • To start with room-based licensing, purchase one SW‑XIOC‑EM Endpoint Management license for each room in the account. The Endpoint Management license provides management and configuration functionality for all devices in a single room.
        • Additional licenses can be purchased to enable extra licensed functionality for the account:
          • The SW‑XIOC‑S Support license provides support and monitoring functionality for all devices in a single room.
          • The SW‑XIOC‑API REST API license provides access to the XiO Cloud REST API for rooms within an account. A REST API license must be purchased for each room in the account to use this functionality.
        • All purchased room-based licenses are added to a customer's license pool and can be added to, removed from, or transferred between rooms directly from the configuration user interface.

        NOTE: As of the July 2020 release of XiO Cloud, all new accounts must use the room-based licensing model. Existing XiO Cloud accounts may continue to use device-based licenses (SW-XIOC-S and SW‑XIOC‑P series) or can be switched over to room‑based licenses at any time.

         
        Key Features
        • Supports a direct device-to-cloud connection via the Microsoft® Azure® software IoT Hub without requiring any additional hardware
        • Remotely provision and configure Crestron® devices within a physically‑defined room
        • Apply changes to multiple devices at once by organizing them into groups and subgroups
        • Update firmware and configure settings for multiple devices simultaneously
        • Schedule actions such as program load, firmware updates, and reboots for a future time, including recurrence patterns
        • Claim hundreds of devices to the cloud before installation
        • Track account usage and changes with cloud audit logs

        This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How‑To‑Buy/Find‑a‑Representative or by calling 855‑263‑8754.

        The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

        Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.

        This product is licensed under Crestron’s Cloudware License Agreement, available at www.crestron.com/Legal/software-products-on-premises-and-cloudware.

        Crestron, the Crestron logo, 3‑Series, 3‑Series Control System, 4-Series, AirMedia, Avia, Crestron Mercury, DigitalMedia, DM, DM 8G+, DM NVX, FlipTop, infiNET EX, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dante is either a trademark or registered trademark of Audinate Pty Ltd. in the United States and/or other countries. Active Directory, Azure, Microsoft, Microsoft Teams, and Power BI are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2020 Crestron Electronics, Inc.

         
        Cloud-Based Service
        No Special Ports or Permissions Required
        XiO Cloud® service requires no special ports or permissions to deploy on an enterprise network.
        Real-Time Communication
        XiO Cloud is able to communicate with devices in real time in both directions.
        Global Service with Local Redundancy
        XiO Cloud is a worldwide service that is available globally but with local performance and redundancy.
        Multitenant Hyperscale Cloud
        XiO Cloud is a multitenant hyperscale cloud, which allows an enterprise to deploy thousands of devices within minutes from any location at any time.
        Firmware
        Update Firmware
        Firmware on one or more devices can be updated from XiO Cloud by selecting the desired firmware version.
        Schedule Firmware Updates
        Firmware updates can be scheduled for a future time.
        Device Configuration and Management
        Configure Settings for One Device
        Settings for a device can be configured in the cloud even before the device hardware is received.
        Configure Settings for Multiple Devices
        Settings for a group of devices can be configured in the cloud, allowing common settings to be configured only once instead of repeating the update on each device.
        License Management
        Licenses for device features can be added, removed, or transferred between devices.
        Remote Reboot
        One device or a group of devices can be rebooted via the cloud interface.
        Scheduled Actions
        Actions such as program load, firmware updates, and reboots can be scheduled for a future time (including recurrence patterns).
        Load and Manage Control System Programs
        Compiled programs can be added to a program library then loaded to a control system. Version management functions allow all devices to be updated to the newest version or rolled back to a previous version of the program code.
        Monitoring
        Activity Log
        Every change made via the cloud is logged for auditing, including when the change was made, who made the change, and the nature of the change.
        User Management
        Locally-Provisioned Users
        Users can be created and removed within the XiO Cloud service.
        Role-Based Access
        Users can be given different levels of access based on the group of devices, including read only, read/write, and administrator access levels.
        Hide Groups from Certain Users
        Device groups may be hidden from certain users so that only the appropriate users have access to specific devices within an enterprise.
        Single Sign-On
        XiO Cloud can be integrated with common SSO services such as Microsoft® Active Directory® and Okta® services for single sign-on using corporate credentials.
        Inventory
        Claim Single Device
        Devices are added to XiO Cloud for management by entering the MAC address and serial number of the device.
        Claim Multiple Devices
        Hundreds of devices can be claimed in bulk by using a CSV file of MAC address-serial number pairs instead of claiming each device individually.
        Organize Devices by Group
        Devices can be organized within a hierarchy of groups and subgroups so a single change can be applied to multiple devices.
        Download Inventory CSV File
        The entire inventory of devices, including MAC address, serial number, and location within the group tree, may be downloaded.
        Claim and Name Multiple Devices
        Devices can be renamed when claimed in bulk by adding an optional third device name field to the CSV import file.
        Unclaim Devices
        Devices can be removed from the portal, which opens up the slot to a different device.
        Cloud User Interface
        Display Key Account Information to User
        Users can view key account information, including expiration, device count, and service tier, at any time.
        New Feature Notification
        A pop-up message window tells users about new features that have been added to the service with each release.
        Supported Devices
        The following devices are supported by XiO Cloud as of the July 2020 release.

        NOTE: The level of XiO Cloud functionality available varies by device. New Crestron XiO Cloud functions may be added for devices in future firmware updates.
        AM-200
        AirMedia® Presentation System 200
        AM-300
        AirMedia® Presentation System 300
        AMP-2800
        2-Channel Power Amplifier, 800 W/Ch
        AMP-4600
        4-Channel Power Amplifier, 600 W/Ch
        AMP-8075
        8-Channel Power Amplifier, 75 W/Ch, 4/8 Ω or 70V, North America and Japan, 100–120 V
        AMPI-8075
        8-Channel Power Amplifier, 75 W/Ch, 4/8 Ω or 70 V, International, 220–240 V
        AMP-8150
        8-Channel Power Amplifier, 150 W/Ch, 4/8 Ω or 70 V, North America and Japan, 100–120 V
        AMPI-8150
        8-Channel Power Amplifier, 150 W/Ch, 4/8 Ω or 70 V, International, 220–240 V
        AV3
        3-Series Control System® Automated Processor
        CCS-UC-1
        Crestron Mercury® Tabletop UC Audio Conference Console
        CCS-UC-1-AV
        Crestron Mercury® Tabletop UC Video Conference Console
        CCS-UC-1-T
        Crestron Mercury® Tabletop UC Audio Conference Console for Microsoft Teams® Software
        CCS-UC-1-T-V
        Crestron Mercury® Tabletop UC Video Conference Console for Microsoft Teams® Software
        CCS-UC-1-X
        Crestron Mercury® X Tabletop Console
        CP3
        3-Series Control System® Automated Processor
        CP3N
        3-Series Control System® Automated Processor
        CP4
        4-Series™ Control System
        CP4N
        4-Series™ Control System
        DGE-100
        Digital Graphics Engine 100
        DM-DGE-200-C
        Digital Graphics Engine 200 with 4K DM 8G+® Input
        DIN-AP3
        DIN Rail 3-Series® Automation Processor
        DIN-AP3MEX
        DIN Rail 3-Series® Automation Processor with infiNET EX® Network and ER Wireless Gateway
        DM-MD8X8-CPU3
        8x8 DigitalMedia™ Switcher
        DM-MD8X8-CPU3-RPS
        8x8 DigitalMedia™ Switcher with Redundant Power Supplies
        DM-MD16X16-CPU3
        16x16 DigitalMedia™ Switcher
        DM-MD16X16-CPU3-RPS
        16x16 DigitalMedia™ Switcher with Redundant Power Supplies
        DM-MD32X32-CPU3
        32x32 DigitalMedia™ Switcher
        DM-MD32X32-CPU3-RPS
        32x32 DigitalMedia™ Switcher with Redundant Power Supplies
        DM-NVX-350
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder
        DM-NVX-351
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder with Downmixing
        DM-NVX-352
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder with Dante® Audio Networking
        DM-NVX-D30
        DM NVX® 4K60 4:4:4 HDR Network AV Decoder
        DM-NVX-E30
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder
        DM-NVX-350C
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder Card
        DM-NVX-351C
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder Card with Downmixing
        DM-NVX-352C
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder/Decoder Card with Dante® Audio Networking
        DM-NVX-D30C
        DM NVX® 4K60 4:4:4 HDR Network AV Decoder Card
        DM-NVX-D80-IOAV
        DM NVX® 4K60 4:4:4 HDR Network AV OPS Decoder
        DM-NVX-E30C
        DM NVX® 4K60 4:4:4 HDR Network AV Encoder Card
        DMPS3-200-C
        3-Series® DigitalMedia™ Presentation System 200
        DMPS3-300-C
        3-Series® DigitalMedia™ Presentation System 300
        DMPS3-300-C-AEC
        3-Series® DigitalMedia™ Presentation System 300 with Audio Conferencing Interface
        DMPS3-4K-50
        3-Series® 4K DigitalMedia™ Presentation System 50
        DMPS3-4K-100-C
        3-Series® 4K DigitalMedia™ Presentation System 100
        DMPS3-4K-150-C
        3-Series® 4K DigitalMedia™ Presentation System 150
        DMPS3-4K-200-C
        3-Series® 4K DigitalMedia™ Presentation System 200
        DMPS3-4K-250-C
        3-Series® 4K DigitalMedia™ Presentation System 250
        DMPS3-4K-250-C-AIRMEDIA
        3-Series® 4K DigitalMedia™ Presentation System 250 with AirMedia® Presentation System
        DMPS3-4K-300-C
        3-Series® 4K DigitalMedia™ Presentation System 300
        DMPS3-4K-350-C
        3-Series® 4K DigitalMedia™ Presentation System 350
        DMPS3-4K-350-C-AIRMEDIA
        3-Series® 4K DigitalMedia™ Presentation System 350 with AirMedia® Presentation System
        DSP-860
        Crestron Avia® 8x6 Digital Signal Processor
        DSP-1280
        Crestron Avia® 12x8 Digital Signal Processor
        DSP-1281
        Crestron Avia® 12x8 Digital Signal Processor with Dante® Audio Networking
        DSP-1282
        Crestron Avia® 12x8 Digital Signal Processor with USB Audio, AEC, and Audio Conferencing Interface
        DSP-1283
        Crestron Avia® 12x8 Digital Signal Processor with Dante® Audio Networking, USB Audio, AEC, and Audio Conferencing Interface
        FT-TS600-B
        FlipTop™ Touch Screen, Black Anodized
        FT-TS600-BALUM
        FlipTop™ Touch Screen, Brushed Aluminum
        FT-TSC600-B
        FlipTop™ Touch Screen Control System, Black Anodized
        FT-TSC600-BALUM
        FlipTop™ Touch Screen Control System, Brushed Aluminum
        HD-RX-4K-410-C-E
        4K Multiformat 4x1 AV Switch and Receiver
        HD-RX-4K-410-C-E-SW4
        4K Multiformat 4x1 AV Switch and Receiver with 4-Port Ethernet Switch
        HD-RX-4K-510-C-E
        4K Multiformat 5x1 AV Switch and Receiver
        HD-RX-4K-510-C-E-SW4
        4K Multiformat 5x1 AV Switch and Receiver with 4-Port Ethernet Switch
        MC4
        4-Series™ Control System
        MC4-I
        4-Series™ Control System, International
        MPC3-101-B
        3-Series® Media Presentation Controller 101, Black
        MPC3-102-B
        3-Series® Media Presentation Controller 102, Black
        MPC3-201-B
        3-Series® Media Presentation Controller 201, Black
        MPC3-302-B
        3-Series® Media Presentation Controller 302, Black
        MPC3-302-W
        3-Series® Media Presentation Controller 302, White
        PRO3
        3-Series Control System® Automated Processor
        RMC3
        3-Series® Room Media Controller
        TS-1542-B-S
        15.6 in. HD Touch Screen, Wall Mount or VESA, Black Smooth
        TS-1542-W-S
        15.6 in. HD Touch Screen, Wall Mount or VESA, White Smooth
        TS-1542-TILT-B-S
        15.6 in. HD Touch Screen, Tabletop Tilt, Black Smooth
        TS-1542-TILT-W-S
        15.6 in. HD Touch Screen, Tabletop Tilt, White Smooth
        TS-1542-TILT-SSB
        15.6 in. HD Touch Screen, Tabletop Tilt, Signature Series Black
        TS-1542-TILT-SSW
        15.6 in. HD Touch Screen, Tabletop Tilt, Signature Series White
        TS-1542-C-B-S
        15.6 in. HD Touch Screen with DM 8G+® Input, Wall Mount or VESA, Black Smooth
        TS-1542-C-W-S
        15.6 in. HD Touch Screen with DM 8G+® Input, Wall Mount or VESA, White Smooth
        TS-1542-TILT-C-B-S
        15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop Tilt, Black Smooth
        TS-1542-TILT-C-W-S
        15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop Tilt, White Smooth
        TS-1542-TILT-C-SSB
        15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop Tilt, Signature Series Black
        TS-1542-TILT-C-SSW
        15.6 in. HD Touch Screen with DM 8G+® Input, Tabletop Tilt, Signature Series White
        TSCW-730-B-S
        7 in. Touch Screen Control System, Black Smooth
        TSCW-730-W-S
        7 in. Touch Screen Control System, White Smooth
        TSS-7-B-S
        7 in. Room Scheduling Touch Screen, Black Smooth
        TSS-7-W-S
        7 in. Room Scheduling Touch Screen, White Smooth
        TSS-10-B-S
        10.1 in. Room Scheduling Touch Screen, Black Smooth
        TSS-10-W-S
        10.1 in. Room Scheduling Touch Screen, White Smooth
        TSW-560-B-S
        5 in. Touch Screen, Black Smooth
        TSW-560-W-S
        5 in. Touch Screen, White Smooth
        TSW-560-NC-B-S
        5 in. Touch Screen without Camera, Microphone, or PinPoint™ Beacon; Black Smooth
        TSW-560-NC-W-S
        5 in. Touch Screen without Camera, Microphone, or PinPoint™ Beacon; White Smooth
        TSW-560P-B-S
        5 in. Touch Screen, Portrait, Black Smooth
        TSW-560P-W-S
        5 in. Touch Screen, Portrait, White Smooth
        TSW-760-B-S
        7 in. Touch Screen, Black Smooth
        TSW-760-W-S
        7 in. Touch Screen, White Smooth
        TSW-760-NC-B-S
        7 in. Touch Screen without Camera or Microphone; Black Smooth
        TSW-760-NC-W-S
        7 in. Touch Screen without Camera or Microphone; White Smooth
        TSW-1060-B-S
        10.1 in. Touch Screen, Black Smooth
        TSW-1060-W-S
        10.1 in. Touch Screen, White Smooth
        TSW-1060-NC-B-S
        10.1 in. Touch Screen without Camera or Microphone; Black Smooth
        TSW-1060-NC-W-S
        10.1 in. Touch Screen without Camera or Microphone; White Smooth
        UC-ENGINE
        UC Engine for Microsoft Teams® Software
        UC-P100-T
        Crestron Flex P100-T – VoIP Desk Phone for Microsoft Teams® Software
        UC-P110-T
        Crestron Flex P110-T – VoIP Desk Phone with Tilt Screen for Microsoft Teams® Software
        VC-4-CORE
        Virtual Control Server Software – Core License for up to 5 Rooms
        VC-4-ROOM-1-49
        Virtual Control Server Software – Add-on Single Room License for 1–49 Rooms
        VC-4-ROOM-50-99
        Virtual Control Server Software – Add-on Single Room License for 50–99 Rooms
        VC-4-ROOM-100+
        Virtual Control Server Software – Add-on Single Room License for 100+ Rooms
        VC-4-ROOM-1YR
        Virtual Control Server Software - Single-Room License, 1-year subscription
        VC-4-ROOM-2YR
        Virtual Control Server Software - Single-Room License, 2-year subscription
        VC-4-ROOM-3YR
        Virtual Control Server Software - Single-Room License, 3-year subscription
        VC-4-ROOM-4YR
        Virtual Control Server Software - Single-Room License, 5-year subscription

        This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How‑To‑Buy/Find‑a‑Representative or by calling 855‑263‑8754.

        The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

        Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.

        This product is licensed under Crestron’s Cloudware License Agreement, available at www.crestron.com/Legal/software-products-on-premises-and-cloudware.

        Crestron, the Crestron logo, 3‑Series, 3‑Series Control System, 4-Series, AirMedia, Avia, Crestron Mercury, DigitalMedia, DM, DM 8G+, DM NVX, FlipTop, infiNET EX, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dante is either a trademark or registered trademark of Audinate Pty Ltd. in the United States and/or other countries. Active Directory, Azure, Microsoft, Microsoft Teams, and Power BI are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2020 Crestron Electronics, Inc.