Products

    Pages

        SW-XIOC-EM

        XiO Cloud® Provisioning and Management Service, Endpoint Management License for one room per month

        The XiO Cloud® service is Crestron’s unifying IoT (Internet of Things) based platform for remotely provisioning, monitoring, and managing Crestron devices across an enterprise or an entire client base. Supports a direct device‑to‑cloud connection via the Microsoft® Azure® software IoT Hub without requiring any additional hardware.

        The Endpoint Management license provides management and configuration functionality for all devices in a room, including the ability to configure supported third-party devices.

        All pricing for the SW-XIOC-EM license is per room per month.

        Click the button below to view a comparison matrix for the features provided by each XiO Cloud® service license.
        Feature Comparison Chart

        The XiO Cloud® service is an IoT (Internet of Things) based platform for remotely provisioning, monitoring, and managing Crestron® devices across an enterprise or an entire client base. Built on the Microsoft® Azure® software platform and utilizing Microsoft's industry‑leading Azure IoT Hub technology, XiO Cloud enables installers and IT managers to deploy and manage thousands of devices in the time it previously took to manage just one. Unlike other virtual machine‑based cloud solutions, Azure services provide unlimited scalability to suit the ever‑growing needs of an enterprise.

        XiO Cloud supports a direct device-to-cloud connection via the Azure IoT Hub without requiring any additional hardware. The service allows for direct integration with Crestron's global manufacturing and logistics network, allowing devices to be configured before they are shipped to the installation site.

        Where other cloud management solutions are focused on a narrow set of devices and functions, XiO Cloud brings the efficiency of cloud management to dozens of device models—ranging from configured UC solutions to custom‑programmed control systems—all in a single interface. Support for new devices is made available via firmware updates. For a list of devices that are currently supported by the service, refer to the "Supported Devices" section.

        Licensing
        The room-based licensing model is similar to a traditional hardware purchase model: purchase a specified number of room licenses, and the XiO Cloud service will run the number of rooms purchased. All room-based licenses are billed monthly.

        • To start with room-based licensing, purchase one SW‑XIOC‑EM Endpoint Management license for each room in the account. The Endpoint Management license provides management and configuration functionality for all devices in a single room, including configuring supported third-party devices within the XiO Cloud environment.
        • Additional licenses can be purchased to enable extra licensed functionality for the account:
          • The SW‑XIOC‑S Support license provides support and monitoring functionality for all devices in a single room, including supported third‑party device monitoring within the XiO Cloud environment
          • The SW‑XIOC‑API REST API license provides access to the XiO Cloud REST API for rooms within an account. A REST API license must be purchased for each room in the account to use this functionality.
        • All purchased room-based licenses are added to a customer's license pool and can be added to, removed from, or transferred between rooms directly from the configuration user interface.

        NOTE: As of the July 2020 release of XiO Cloud, all new accounts must use the room-based licensing model. Existing XiO Cloud accounts may continue to use device-based licenses (SW-XIOC-S and SW‑XIOC‑P series) or can be switched over to room‑based licenses at any time.

        Use the provided form to register for XiO Cloud service licenses.

        Third-Party Device Integration
        XiO Cloud provides three different methods for configuring and monitoring supported third‑party devices within the service:1

        NOTE: An SW-XIOC-EM Endpoint Management license is required to configure third‑party devices within XiO Cloud. An SW-XIOC-S Support license is required per room to monitor third-party devices and receive alerts.

        • Supported third-party devices that use the Crestron Connected® communications protocol can be claimed to the XiO Cloud service directly without requiring a Crestron control processor.
        • Supported third-party devices within Crestron-integrated rooms can be monitored using the Crestron Drivers framework, including projectors and displays, cable and satellite boxes, streaming media players, Blu‑ray Disc® players, video conferencing devices, and others. A 3‑Series®, 4‑Series™, or Crestron Virtual Control (VC‑4) control system can function as the gateway, requiring only that third-party devices are added to a user program running on the control processor. After claiming the control processor to the XiO Cloud service, the devices will appear automatically and need only to be claimed to a licensed room to start monitoring.
        • Supported third-party devices external to a Crestron system can be monitored using the standalone Crestron XiO Cloud Gateway software. Crestron XiO Cloud Gateway software provides the following monitoring capabilities:
          • Monitor Ethernet devices over Ping
          • Monitor Ethernet service availability over TCP port monitoring
          • Monitor switcher devices, digital signal processors, and power controllers over SNMP
          • Monitor all devices over an Ethernet API using the Crestron Drivers framework
        • Power on and power off commands can be executed for all third-party devices that support this functionality.

        Crestron XiO Cloud™ Gateway software is downloadable software that adds features to the XiO Cloud® service2. Crestron XiO Cloud Gateway software functionality requires an XiO Cloud subscription, subject to the terms of the Crestron Cloudware License3.

         
        Key Features
        • Supports a direct device-to-cloud connection via the Microsoft® Azure® software IoT Hub without requiring any additional hardware
        • Remotely provision and configure Crestron® devices within a physically‑defined room
        • Apply changes to multiple devices at once by organizing them into groups and subgroups
        • Update firmware and configure settings for multiple devices simultaneously
        • Schedule actions such as program load, firmware updates, and reboots for a future time, including recurrence patterns
        • Claim hundreds of devices to the cloud before installation
        • Track account usage and changes with cloud audit logs
        • Configure supported third‑party devices within Crestron-integrated rooms
        • Configure supported third-party devices outside of a Crestron system via the Crestron XiO Cloud™ Gateway software
        • Send power on and power off commands for supported third‑party devices
        1. The level of third-party device support and compatibility is dependent on the availability of third-party device drivers, which may be subject to the control of the applicable third-party device manufacturer.
        2. The Crestron XiO Cloud™ Gateway software is licensed under Crestron’s On-Premises Software License and Maintenance Agreement available at www.crestron.com/Legal/software-products-on-premises-and-cloudware/on-premises-software-license-maintenance-agreement.
        3. The XiO Cloud® service is licensed under Crestron’s Cloudware License Agreement, available at https://www.crestron.com/Legal/software-products-on-premises-and-cloudware/cloudware-license-agreement.

        This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How‑To‑Buy/Find‑a‑Representative or by calling 855‑263‑8754.

        The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

        Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.

        This product is licensed under Crestron’s Cloudware License Agreement, available at www.crestron.com/Legal/software-products-on-premises-and-cloudware.

        Crestron, the Crestron logo, 3‑Series, 3‑Series Control System, 4-Series, AirMedia, Avia, Crestron Connected, Crestron Mercury, DigitalMedia, DM, DM 8G+, DM NVX, FlipTop, infiNET EX, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dante is either a trademark or registered trademark of Audinate Pty Ltd. in the United States and/or other countries. Active Directory, Azure, Microsoft, Microsoft Teams, and Power BI are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2021 Crestron Electronics, Inc.

         
        Cloud-Based Service
        No Special Ports or Permissions Required
        XiO Cloud® service requires no special ports or permissions to deploy on an enterprise network.
        Real-Time Communication
        XiO Cloud is able to communicate with devices in real time in both directions.
        Global Service with Local Redundancy
        XiO Cloud is a worldwide service that is available globally but with local performance and redundancy.
        Multitenant Hyperscale Cloud
        XiO Cloud is a multitenant hyperscale cloud, which allows an enterprise to deploy thousands of devices within minutes from any location at any time.
        Firmware
        Update Firmware
        Firmware on one or more devices can be updated from XiO Cloud by selecting the desired firmware version.
        Schedule Firmware Updates
        Firmware updates can be scheduled for a future time.
        Device Configuration and Management
        Configure Settings for One Device
        Settings for a device can be configured in the cloud even before the device hardware is received.
        Configure Settings for Multiple Devices
        Settings for a group of devices can be configured in the cloud, allowing common settings to be configured only once instead of repeating the update on each device.
        License Management
        Licenses for device features can be added, removed, or transferred between devices.
        Remote Reboot
        One device or a group of devices can be rebooted via the cloud interface.
        Scheduled Actions
        Actions such as program load, firmware updates, and reboots can be scheduled for a future time (including recurrence patterns).
        Load and Manage Control System Programs
        Compiled programs can be added to a program library then loaded to a control system. Version management functions allow all devices to be updated to the newest version or rolled back to a previous version of the program code.
        Monitoring
        Activity Log
        Every change made via the cloud is logged for auditing, including when the change was made, who made the change, and the nature of the change.
        Monitor Third-Party Devices in Crestron Systems
        Monitor supported third party devices within a Crestron system using the Crestron Drivers framework, including projectors and displays, cable and satellite boxes, streaming media players, Blu-ray Disc® players, video conferencing devices, and others.
        Monitor External Devices via Crestron XiO Cloud™ Gateway Software
        Monitor supported third-party devices that are not connected to a Crestron system via the add-on Crestron XiO Cloud™ Gateway software, which is installed onto a Linux server. The XiO Cloud Gateway software can monitor devices over the Crestron Drivers framework, Ping, TCP, and SNMP.
        User Management
        Locally-Provisioned Users
        Users can be created and removed within the XiO Cloud service.
        Role-Based Access
        Users can be given different levels of access based on the group of devices, including read only, read/write, and administrator access levels.
        Hide Groups from Certain Users
        Device groups may be hidden from certain users so that only the appropriate users have access to specific devices within an enterprise.
        Single Sign-On
        XiO Cloud can be integrated with common SSO services such as Microsoft® Active Directory® and Okta® services for single sign-on using corporate credentials.
        Inventory
        Claim Single Device
        Devices are added to XiO Cloud for management by entering the MAC address and serial number of the device.
        Claim Multiple Devices
        Hundreds of devices can be claimed in bulk by using a CSV file of MAC address-serial number pairs instead of claiming each device individually.
        Organize Devices by Group
        Devices can be organized within a hierarchy of groups and subgroups so a single change can be applied to multiple devices.
        Download Inventory CSV File
        The entire inventory of devices, including MAC address, serial number, and location within the group tree, may be downloaded.
        Claim and Name Multiple Devices
        Devices can be renamed when claimed in bulk by adding an optional third device name field to the CSV import file.
        Unclaim Devices
        Devices can be removed from the portal, which opens up the slot to a different device.
        Cloud User Interface
        Display Key Account Information to User
        Users can view key account information, including expiration, device count, and service tier, at any time.
        New Feature Notification
        A pop-up message window tells users about new features that have been added to the service with each release.
        Supported Devices
        For a list of devices that are currently supported by the service, refer to the XiO Cloud Service User Guide.
        Click here to search product certificates.
        1. The level of third-party device support and compatibility is dependent on the availability of third-party device drivers, which may be subject to the control of the applicable third-party device manufacturer.
        2. The Crestron XiO Cloud™ Gateway software is licensed under Crestron’s On-Premises Software License and Maintenance Agreement available at www.crestron.com/Legal/software-products-on-premises-and-cloudware/on-premises-software-license-maintenance-agreement.
        3. The XiO Cloud® service is licensed under Crestron’s Cloudware License Agreement, available at https://www.crestron.com/Legal/software-products-on-premises-and-cloudware/cloudware-license-agreement.

        This product may be purchased from an authorized Crestron dealer. To find a dealer, please contact the Crestron sales representative for your area. A list of sales representatives is available online at www.crestron.com/How‑To‑Buy/Find‑a‑Representative or by calling 855‑263‑8754.

        The specific patents that cover Crestron products are listed online at www.crestron.com/legal/patents.

        Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.

        This product is licensed under Crestron’s Cloudware License Agreement, available at www.crestron.com/Legal/software-products-on-premises-and-cloudware.

        Crestron, the Crestron logo, 3‑Series, 3‑Series Control System, 4-Series, AirMedia, Avia, Crestron Connected, Crestron Mercury, DigitalMedia, DM, DM 8G+, DM NVX, FlipTop, infiNET EX, and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Dante is either a trademark or registered trademark of Audinate Pty Ltd. in the United States and/or other countries. Active Directory, Azure, Microsoft, Microsoft Teams, and Power BI are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice. ©2021 Crestron Electronics, Inc.

        Pricing Region Select
        Please select your region below to see the appropriate Advertised Pricing.