Products

    Pages


        Last Updated:  01 August 2019


        PDF Version:  English

        1. Scope

        These terms and conditions are issued by Crestron Electronics, Inc., or the Crestron Electronics, Inc. subsidiary (collectively “Crestron”) operating within the country and territory (excluding Europe), and are applicable to the sale of Crestron products (“Products”) to its authorized dealers (“Dealers”) with current dealer agreements or to other parties authorized by Crestron.  Possession of Crestron’s price list does not constitute the right to purchase Crestron products.

        2. Dealer Agreement

        In case of any inconsistency between the Dealer Agreement and these standard terms and conditions of sale, the standard terms and conditions in place at the time of an order shall prevail, except if otherwise agreed to in writing by Crestron.

        Capitalized terms used in these standard terms and conditions of sale have the same meaning as provided to it in the Dealer Agreement, except if otherwise defined herein.

        3. Order Acceptance and Terms of Sale

        All orders for Products are subject to acceptance and acknowledgment by Crestron.  No order shall be binding upon Crestron until so accepted.

        The terms of sale are Net Thirty (30) days from date of invoice upon approved credit.  However, Crestron reserves the right to ship Products cash-on-delivery (C.O.D.) or require prepayment based on the buyer’s financial condition or credit history.  A two present (2%) per month service fee shall be charged on accounts that are thirty (30) days or more overdue.  The minimum order amount is twenty-five U.S. dollars ($25).

        All orders for Products are subject to these standard terms and conditions of sale.  Crestron reserves the right to amend the standard terms and conditions of sale from time to time.  However, this right does not extend to orders placed and accepted by Crestron.

        All Crestron price lists are subject to change by Crestron without notice, prior to its acceptance of an order.  Prices cover Products only, and do not include any customized programming or other customization.

        Crestron shall not be affected by or responsible for any credit extended by the Dealer to it End User customers.

        Crestron shall have the right to cancel any order placed by Dealer, or to delay shipment thereof, if Dealer fails, or has failed, to meet any of its payment obligations hereunder.  Non-acceptance, cancellation, or delay of such orders shall not be construed as a termination or breach of the Dealer Agreement by Crestron.

        Dealer shall be responsible to Crestron for payment for each shipment even if such shipment represents only a portion of the Products purchased under Dealer’s purchase order.

        Crestron reserves the right, in its sole and absolute discretion, to charge a 15% fee, plus shipping costs, on orders placed and then canceled by the Dealer before or after delivery or shipment.

        Sales tax, or any other tax, is not included in prices published in any Crestron price list.  The omission of tax should not be construed as basis for exemption.  If used in a taxable manner, Dealer bears the responsibility of remitting applicable taxes directly to the appropriate tax authorities.

        4. Merchandise Returns/Repair Service

        No Products may be returned for credit, exchange, or service without prior written authorization from Crestron.  Dealer must contact Crestron and request an RMA (Return Materials Authorization) number.  Authorized returns must be shipped freight prepaid to Crestron, at its designated address, with RMA number clearly marked on the outside of all cartons.  Shipments arriving freight collect or without an RMA number shall be subject to refusal.  Dealer shall in addition enclose a note specifying the nature of the problem, name and phone number of the contact person, RMA number, and return address.

        Crestron reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any returned Products.

        On any Products returned with an RMA, return freight charges following repair of items under warranty shall be paid by Crestron, shipping by standard ground carrier.  In the event repairs are found to be non-warranty, return freight costs shall be paid by Dealer.

        5. Return for Credit

        Crestron has the right to decline any credit return requests.

        Products returned for credit less than thirty (30) calendar days from date of delivery or shipment are not subject to a restocking fee provided the Product is in original packaging, contains all accessories, and references an RMA number.

        Products returned for credit 31 to 60 calendar days from date of delivery or shipment require a replacement purchase order of equal or greater value to avoid a restocking fee.  Products must also be returned in the original packaging, contain all accessories, and references an RMA number.

        Products returned for credit 61 to 90 calendar days from date of delivery or shipment require a replacement purchase order of equal or greater value, and are subject to a 15% restocking fee.  Products must also be returned in the original packaging, contain all accessories, and reference an RMA number.

        Products may not be returned for credit ninety (90) or more calendar days from the original date of delivery or shipment.

        Dealer shall pay return freight charges associated with the return of any Products for credit.

        6. Advance Replacements

        “Advance Replacements”, meaning the direct replacement of Products which have been found to exhibit defects in material or workmanship, under normal use, in conformity with and falling under Crestron’s warranties, located at www.crestron.com/warranty, may be shipped by Crestron, subject to the above RMA procedures, within one (1) year from the original date of purchase.  Defects must be validated by Crestron technical support.

        After one year from date of purchase, products covered by Crestron’s warranty may be returned for repair under the standard terms and conditions of sale, but Advance Replacements will not be offered.

        Crestron must receive returns of the original, failed product, for which an Advance Replacement has been issued, within sixty (60) days after the date of the applicable Return Merchandise Authorization (RMA), or Dealer will be subject to a 15% restocking fee.

        7. Warranties

        Crestron warrants its products to be free from manufacturing defects in materials and workmanship under normal use and service, as set forth in its warranties, located at: www.crestron.com/warranty.

        8. Governing Law, Jurisdiction, and Venue

        These standard terms and conditions of sale shall be governed by, and construed in accordance with the laws of the State of New Jersey, United States of America, without regard to conflict of laws principles.  All disputes arising with regard to these standard terms and conditions of sale shall be resolved exclusively before the Federal District Court, District of New Jersey or Superior Court of New Jersey, Bergen Civil Division.

        9. Contact Crestron

        If you have any questions or concerns regarding a Crestron product or these standard terms and conditions, please contact Crestron at any of the following.

        Via e-mail: support@crestron.com

        Via post:

        The AMERICAS:
        Crestron Electronics, Inc.
        15 Volvo Dr.
        Rockleigh, NJ 07647 USA

        APAC:
        Crestron ANZ PTY LIMITED
        Level 5, 15 Help Street,
        Chatswood NSW 2067, Australia

        SINGAPORE:
        Crestron Singapore Pte. Ltd.
        31 Kaki Bukit Road 3
        #01-04 & #01-05
        Techlink Building
        Singapore 417818

        Via phone:

        Please visit www.crestron.com to find the phone number for Crestron support in your region.