Online Help

Products

    Pages

         Please note that on Thursday August 4th technical support will be unavailable after 7pm ET.
        Crestron Flex Care 

        What’s included

        24/7 live support and troubleshooting

        You'll have a direct line to a dedicated team of Crestron Flex technical support specialists, standing by to assist you, 24/7.

        You also have the option to subscribe to our premium XiO Cloud® service, which will provide you with an intuitive dashboard for remote provisioning, monitoring, and management.

        Extended warranty

        Extend your warranty coverage period from the standard 3-years to an industry best 5-years when you maintain your Crestron Flex Care support plan coverage for the extended warranty period.1

        Advance replacement

        If needed, we’ll issue you an advance replacement unit BEFORE you send your existing unit back.1

        Discounted on-site service

        If we need to come your site, we’ll do so at 25% off our standard rate per person per day.2

        Service and Support

        Service
        Crestron Flex Care
        Standard Coverage
        Support hours

        24/7

        Business hours

        Hardware warranty

        5-years for all Crestron branded hardware1

        3-years

        Advance replacement

        Included1

        Return/replacement

        On-site support, where available

        25% off person/day rate2

        Standard person/day rate

        Pricing

        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $210/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $330/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $24/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $24/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $173/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $272/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $21/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $21/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $348/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $546/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $40/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $40/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $364/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $571/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $42/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $42/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        Euro
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        € 209/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        € 328/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        € 24/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        € 24/year
        UC-FLEXCARE-TA **
        GBP
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        £182/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        £285/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        £22/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        £22/year
        UC-FLEXCARE-TA **
        EMEA USD
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $232/year
        UC-FLEXCARE
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $364/year
        UC-FLEXCARE-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $27/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $27/year
        UC-FLEXCARE-TA **

        *UC-FLEXCARE-PSERIES not available in Russia or South Africa at this time.
        **For models: UC‑MM30‑TA and UC‑MM30‑TA‑I
        ***Goods and Service Tax (“GST”) is included for Australia and New Zealand Advertised Pricing. GST is not included for Australia and New Zealand Dealer Pricing.

        Program notes

        Crestron Flex Care is a subscription support plan available in the U.S., Canada, Australia, New Zealand and select regions of Europe. For full terms and conditions, please see crestron.com/FlexCareTerms

        Notes

        1 The extended warranty applies only to Crestron branded components of the covered Crestron Flex conference system product, where Crestron Flex Care coverage is maintained for the extended warranty period. Crestron’s Standard Limited Warranty applies to all third-party branded components, including the UC Engine and standalone cameras. Warranties and Advance Replacements are subject to the terms of Crestron Standard Limited Warranty and Terms and Conditions of Sale, posted at www.crestron.com/warranty.

        2 Subject to the terms of Crestron's On-Site Support program, where available. On-Site Support requires the engagement of an independent Crestron authorized Dealer. To locate a Dealer click here.

        We'll Contact You

        If you prefer to have Crestron contact you, please complete the form below and a representative will call you.


        ​

        By submitting your information you consent to the use of that information as set out in the Terms of Use and Privacy Policy.