Online Help

Products

    Pages

        Crestron Flex Care 

        What’s included

        24/7 live support and troubleshooting

        You'll have a direct line to a dedicated team of Crestron Flex technical support specialists, standing by to assist you, 24/7. For a more streamlined support experience, simply opt in to our cloud service. This will allow our support team to remotely connect to your system and start helping you within minutes of your call.

        You also have the option to subscribe to our premium XiO Cloud® service, which will provide you with an intuitive dashboard for remote provisioning, monitoring, and management.

        Extended warranty

        Your warranty will be extended from the standard 3-years to an industry best 5-years.1

        Advance replacement

        If needed, we’ll issue you an advance replacement unit BEFORE you send your existing unit back.1

        Discounted on-site service

        If we need to come your site, we’ll do so at 25% off our standard rate per person per day.2

        Service and Support

        Service
        Crestron Flex Care
        Standard Coverage
        Support hours

        24/7

        Business hours

        Hardware warranty

        5-years for all Crestron hardware1

        3-years

        Advance replacement

        Included1

        Return/replacement

        On-site support

        25% off person/day rate2

        Standard person/day rate

        Pricing

        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $180/year
        UC-FLEXCARE
        After-sale add-on:
        $210/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $300/year
        UC-FLEXCARE-C
        After-sale add-on:
        $350/year
        UC-FLEXCARE-ADD-C
        P Series Product
        ADVERTISED PRICE
        Time of sale:
        $18/year
        UC-FLEXCARE-PSERIES
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        P Series Product
        ADVERTISED PRICE
        Time of sale:
        $16/year
        UC-FLEXCARE-PSERIES
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        Euro
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        € 179/year
        UC-FLEXCARE
        After-sale add-on:
        € 209/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        € 298/year
        UC-FLEXCARE-C
        After-sale add-on:
        € 346/year
        UC-FLEXCARE-ADD
        P Series Product
        ADVERTISED PRICE
        Time of sale:
        € 18/year
        UC-FLEXCARE-PSERIES
        GBP
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        £155/year
        UC-FLEXCARE
        After-sale add-on:
        £182/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        £258/year
        UC-FLEXCARE-C
        After-sale add-on:
        £300/year
        UC-FLEXCARE-ADD
        P Series Product
        ADVERTISED PRICE
        Time of sale:
        £16/year
        UC-FLEXCARE-PSERIES
        EMEA USD
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $198/year
        UC-FLEXCARE
        After-sale add-on:
        $232/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $330/year
        UC-FLEXCARE-C
        After-sale add-on:
        $383/year
        UC-FLEXCARE-ADD
        P Series Product
        ADVERTISED PRICE
        Time of sale:
        $21/year
        UC-FLEXCARE-PSERIES
        ZAR
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        R3,366/year
        UC-FLEXCARE
        After-sale add-on:
        R3,928/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        R5,610/year
        UC-FLEXCARE-C
        After-sale add-on:
        R6,508/year
        UC-FLEXCARE-ADD

        *UC-FLEXCARE-PSERIES not available in Russia or South Africa at this time.

        Program notes

        Crestron Flex Care is an annually renewing subscription service available in the U.S., Canada, and select regions of Europe. For full terms and conditions, please see crestron.com/FlexCareTerms

        Notes

        1 The extended warranty applies only to Crestron branded components of the covered Crestron Flex conference system product. Crestron’s Standard Limited Warranty applies to all third-party branded components, including the UC Engine and standalone cameras. Warranties and Advance Replacements are subject to the terms of Crestron Standard Limited Warranty and Terms and Conditions of Sale, posted at www.crestron.com/warranty.

        2 Subject to the terms of Crestron's On-Site Support program. On-Site Support requires the engagement of an independent Crestron authorized Dealer. To locate a Dealer click here.

        We'll Contact You

        If you prefer to have Crestron contact you, please complete the form below and a representative will call you.


        ​

        By submitting your information you consent to the use of that information as set out in the Terms of Use and Privacy Policy.