Online Help

Products

    Pages

        Crestron Flex Care 

        What’s included

        24/7 live support and troubleshooting

        You'll have a direct line to a dedicated team of Crestron Flex technical support specialists, standing by to assist you, 24/7. For a more streamlined support experience, simply opt in to our cloud service. This will allow our support team to remotely connect to your system and start helping you within minutes of your call.

        You also have the option to subscribe to our premium XiO Cloud® service, which will provide you with an intuitive dashboard for remote provisioning, monitoring, and management.

        Extended warranty

        Your warranty will be extended from the standard 3-years to an industry best 5-years.1

        Advance replacement

        If needed, we’ll issue you an advance replacement unit BEFORE you send your existing unit back.1

        Discounted on-site service

        If we need to come your site, we’ll do so at 25% off our standard rate per person per day.2

        Service and Support

        Service
        Crestron Flex Care
        Standard Coverage
        Support hours

        24/7

        Business hours

        Hardware warranty

        5-years for all Crestron hardware1

        3-years

        Advance replacement

        Included1

        Return/replacement

        On-site support

        25% off person/day rate2

        Standard person/day rate

        Pricing

        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $180/year
        UC-FLEXCARE
        After-sale add-on:
        $210/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $300/year
        UC-FLEXCARE-C
        After-sale add-on:
        $350/year
        UC-FLEXCARE-ADD-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $18/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $18/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $16/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $16/year
        UC-FLEXCARE-TA **
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $148/year
        UC-FLEXCARE
        After-sale add-on:
        $173/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $246/year
        UC-FLEXCARE-C
        After-sale add-on:
        $286/year
        UC-FLEXCARE-ADD-C
        Euro
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        € 179/year
        UC-FLEXCARE
        After-sale add-on:
        € 209/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        € 298/year
        UC-FLEXCARE-C
        After-sale add-on:
        € 346/year
        UC-FLEXCARE-ADD
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        € 18/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        € 18/year
        UC-FLEXCARE-TA **
        GBP
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        £155/year
        UC-FLEXCARE
        After-sale add-on:
        £182/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        £258/year
        UC-FLEXCARE-C
        After-sale add-on:
        £300/year
        UC-FLEXCARE-ADD
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        £16/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        £16/year
        UC-FLEXCARE-TA **
        EMEA USD
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        $198/year
        UC-FLEXCARE
        After-sale add-on:
        $232/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        $330/year
        UC-FLEXCARE-C
        After-sale add-on:
        $383/year
        UC-FLEXCARE-ADD
        P Series Products
        ADVERTISED PRICE
        Time of sale:
        $21/year
        UC-FLEXCARE-PSERIES
        MM Series Audio-Only Products
        ADVERTISED PRICE
        Time of sale:
        $21/year
        UC-FLEXCARE-TA **
        ZAR
        M,B & R Series Products
        ADVERTISED PRICE
        Time of sale:
        R3,366/year
        UC-FLEXCARE
        After-sale add-on:
        R3,928/year
        UC-FLEXCARE-ADD
        C Series Products
        ADVERTISED PRICE
        Time of sale:
        R5,610/year
        UC-FLEXCARE-C
        After-sale add-on:
        R6,508/year
        UC-FLEXCARE-ADD
         

        *UC-FLEXCARE-PSERIES not available in Russia or South Africa at this time.
        **For models: UC‑MM30‑TA and UC‑MM30‑TA‑I

        Program notes

        Crestron Flex Care is an annually renewing subscription service available in the U.S., Canada, and select regions of Europe. For full terms and conditions, please see crestron.com/FlexCareTerms

        Notes

        1 The extended warranty applies only to Crestron branded components of the covered Crestron Flex conference system product. Crestron’s Standard Limited Warranty applies to all third-party branded components, including the UC Engine and standalone cameras. Warranties and Advance Replacements are subject to the terms of Crestron Standard Limited Warranty and Terms and Conditions of Sale, posted at www.crestron.com/warranty.

        2 Subject to the terms of Crestron's On-Site Support program. On-Site Support requires the engagement of an independent Crestron authorized Dealer. To locate a Dealer click here.

        We'll Contact You

        If you prefer to have Crestron contact you, please complete the form below and a representative will call you.


        ​

        By submitting your information you consent to the use of that information as set out in the Terms of Use and Privacy Policy.


        Systems Owners

        1-855-791-5322

        Send Us a Message

        Dealers & Partners

        1-888-273-7876

        Send Us a Message

        Support

        Partners

        Training & Events

        © 2021 Crestron Electronics, Inc.

        All brand names, product names and trademarks are the property of their respective owners. Certain trademarks, registered trademarks, and trade names may be used to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography. Specifications are subject to change without notice.

         
         Patents     |    Legal     |     Crestron Europe Terms     |    Privacy Policy     |     Terms of Use

        Crestron, like many companies, uses cookies to enable our Website to work properly and to improve your user experience. Please review our Privacy Policy and Website Terms of Use to learn more about our use of cookies. By continuing to browse our website without changing your browser settings, you agree to our use of cookies as explained in these policies.

         
        Crestron Keynote 2021: Innovation Fuels Us. Watch Now