March 18, 2025

Dear Valued Customers,

At Crestron, our top priority is offering competitive, effective solutions that make you and your end customers more successful. We value the partnership we've built and are committed to transparent communication about changes that affect our customers.

Given the fluid nature of the implementation of White House executive orders imposing tariffs on imports from Mexico, Canada, and China, we are providing you with advance notice of our intent to implement a Tariff Surcharge on all invoices issued by United States-based Crestron Electronics, Inc. Based on recent White House communications and timeline, we anticipate that the Tariff Surcharge will be implemented effective May 1, 2025, following the April 2, 2025, expiration of tariff exemptions currently in effect.

The Tariff Surcharge will initially be set at 12% of the total gross amount of all hardware items included on each invoice, prior to the application of any discounts, sales tax, or shipping charges, but will not be applied to services and software subscriptions. The Tariff Surcharge will appear as a separate line item, to reflect an estimate of the additional cost impact of the tariffs on Crestron products. Please note that the Tariff Surcharge will be applied to all invoices issued on or after the effective date (currently May 1, 2025), regardless of when an order was placed.

This is a dynamic situation, and the Tariff Surcharge timing and amount described above are subject to change. We will be closely monitoring ongoing developments that may result in adjustments in the future.

We apologize in advance for the challenges this may present. We thank you for your continued support and partnership and remain deeply committed to your success. Please reach out to your Crestron representative if we can assist in any way.