Control and Management Solutions
For the operator, having a window into how the whole hotel — or even an entire chain — is running can be an incredibly valuable resource. The Crestron XiO Cloud® technology operations management platform has been the perfect solution for those who need efficient, reliable cloud monitoring and management. It has enabled customers to deploy systems efficiently at scale, oversee hardware and networks from a broad range of devices, update firmware, and supervise every device in any given room. It’s the definition of a smart system, as it’s constantly evolving using data and analytics.
As we’ve noted on the blog:
Ultimately, the best way to think about analytics platforms like XiO Cloud is summed up by the phrase “complete asset management.” You’ll have relevant data for every part of every space, from displays to shades to thermostats. You’ll know when each device was purchased, its model numbers, firmware version, name it — and it’s all info that becomes more and more critical as your business scales up.
Having all this actionable data on a dashboard that’s easily accessible — as you’ll find in the XiO Cloud platform — can offer a vast amount of information. It can help a hotel operator stay ahead of preventive maintenance and drive down customer complaints.
As the hospitality industry leans into tech, the solutions can fade so far into the background that the guest never need make a single verbal request. As Quim Gener, operations director (USA and Caribbean) of Luxury Hotel Partners noted in a recent ILHA Tech Integration Committee report, “I personally believe we will soon install facial recognition systems in our more extensive resorts, like the one in Marbella. This technology allows us to know our guests' location in real-time and adapt our services accordingly."
But a guest’s comfort level with technology — as with every other aspect of their stay — should be paramount, as Sebastian Betton, senior project manager of Cumming Group, notes in the same report: “Guests should have the option to opt in or out of these technologies.”