Last Updated:  29 April 2024

        1.   Scope

        1.1   This extended limited warranty is issued by Crestron Europe BV (BE0699.717.121) (“Crestron Europe”) and is applicable only to: Crestron products specified in a final Crestron Certified Design Proposal (“CCD Proposal”) issued by Crestron Europe and dedicated for use as part of the residential system specified in the CCD Proposal (“Covered System”), provided that all of the specified Crestron products (collectively, “Covered Products”) are purchased by or on behalf of the original end-customer (“Customer”) directly from an authorized Crestron Europe residential dealer (“Authorized Residential Dealer”), in a single order referencing the Crestron Certified Design quote number identified in the final CCD Proposal.  This warranty does not apply to any product or system included in a CCD Proposal which identifies the product, system, or the proposal as incomplete or preliminary.  This warranty shall not extend to subsequent owners or be transferred or assigned.

        1.2   This warranty is a limited warranty and gives you specific legal rights.  WITH REGARD TO CUSTOMERS WHO PURCHASE THE COVERED PRODUCTS DIRECTLY FROM AN AUTHORIZED RESIDENTIAL DEALER FOR PURPOSES WHICH ARE OUTSIDE THEIR TRADE, BUSINESS, CRAFT OR PROFESSION (“CONSUMER”), THIS LIMITED WARRANTY APPLIES IN ADDITION TO, BUT NEITHER REPLACES NOR LIMITS, THE LEGAL RIGHTS CONSUMER MAY HAVE ON THE BASIS OF THE LOCAL LEGAL WARRANTY LAW APPLICABLE TO SUCH CONSUMER.  To the extent that the warranty conditions set out in this warranty are inconsistent with the requirements of applicable local legal warranty law, they shall only apply for the remainder of the warranty period offered in this warranty that exceeds the legal warranty period.

        1.3   As used in this warranty, Crestron Electronics, Inc. and Crestron Europe, together with their subsidiaries and affiliates, are collectively referred to as “Crestron”.

        1.4   Batteries and lamps are not warranted by Crestron under this or any other warranty.  This limited warranty also expressly excludes: Crestron Flex conference systems (“Flex Products”), the 1 Beyond camera and system product line (“1 Beyond Products”), and all products comprised of third-party branded microcomputers, sold with Crestron software preinstalled and preconfigured (“Computer Products”), including without limitation VC-4-PC-3.  Warranty coverage for these excluded products and for Crestron products other than the Covered Products, if applicable, is described in the Crestron Europe Standard Limited Warranty, which can be found at:

        1.5   This warranty applies in the territory where the Covered Products are distributed by Crestron Europe, via an Authorized Residential Dealer.

        1.6   Customer acknowledges and agrees that use of the Covered Products or Covered System, or any part thereof, constitutes acceptance of all terms and conditions of this warranty.  Any subsequent addition to the Covered System provided by Crestron Europe will be governed by a separate limited warranty issued at the time of purchase.

        2.   Limited Warranty

        2.1   Subject to the exclusions and restrictions in this warranty, Crestron Europe warrants that if any Covered Product is found to exhibit defects in material or workmanship under normal use within five (5) years from the date of Crestron’s shipment of the Covered Product, or if any motor or other moving or rotating mechanical part is found to exhibit defects in material or workmanship under normal use within one (1) year from the date of Crestron’s shipment of the Covered Product, Crestron Europe will, at its sole discretion, either: (a) provide a replacement product; (b) repair the defective Covered Product; or (c) issue a credit against the purchase price of a comparable replacement product purchased from an Authorized Residential Dealer; provided that Customer promptly notifies Crestron Europe of the defect via an Authorized Residential Dealer and arranges for the return of the defective Covered Product.

        2.2   Any Covered Product that has been replaced or repaired may be, in whole or in part, new, used, repaired, reconditioned, refurbished, and/or made by a different manufacturer.  The warranty period for any replaced or repaired Covered Product shall be limited to the unexpired portion of the warranty on the originally purchased Covered Product.

        2.3   Certain Covered Products include operational software and firmware (collectively, the “Software”).  Subject to the provisions of Section 2.1 above, such Software is governed by the Crestron Software End-User License Agreement, which can be found at:

        3.   Terms and Conditions of Limited Warranty

        3.1   Customers should inquire of the Authorized Residential Dealer, from whom they purchased the Covered Product, regarding the nature and extent of that Authorized Residential Dealer’s warranty, if any.  Crestron, however, shall not be responsible for any such Authorized Residential Dealer’s warranty.  This warranty does not cover, and Crestron is not responsible for labor costs to diagnose, remove, repair, replace, reinstall, and/or program any Covered Product or Covered System.

        3.2   This warranty shall be null and void, and Crestron shall have no liability under the terms of this warranty, if the Covered Product or Covered System has been used in an application or environment other than that for which it was intended, or if the damage to the Covered Product or Covered System from normal wear and tear or was caused by misuse, abuse, accidental or intentional damage, modification, alteration, disassembly, improper repair or installation, abnormal stress or operating conditions, or adverse environmental factors, including, but not limited to: exposure to the elements (such as sun, wind, water, moisture, humidity, or salt), discoloration, fading, or deterioration over time; operation outside of indicated electrical values or use of incorrect line voltages, improper wiring, improperly rated fuses or circuit breakers; improper or insufficient ventilation or incorrect temperatures; failure to maintain equipment under the specified temperature limits; use of incompatible devices, accessories, or cables not approved by Crestron; failure to install, repair, maintain, or operate the Covered Product or Covered System pursuant to the operating instructions or technical information provided by Crestron; failure to comply with the provisions of applicable electrical or other building codes, safety standards, regulations, or laws; relocation of the Covered Products or Covered System to another physical location; or other events beyond Crestron’s control, such as, but not limited to, acts of the Authorized Residential Dealer, Customer, end user, or another third party, or an act of God.  This warranty does not cover any Covered Product that has had the serial number altered, defaced, or removed.

        3.3   THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO CUSTOMER.  IN NO EVENT SHALL CRESTRON BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (PROPERTY OR ECONOMIC DAMAGES INCLUSIVE) ARISING FROM THE SALE OR USE OF THE COVERED PRODUCT OR THIS WARRANTY.  CUSTOMER ASSUMES, AND WILL HOLD CRESTRON HARMLESS, WITH RESPECT TO ALL SUCH LOSSES.  Crestron’s liability on any claim for damages arising out of or in connection with this warranty or the manufacture, sale, installation, delivery, use, repair, or replacement of the Covered Product shall never exceed the purchase price of the Covered Product.  Crestron is not liable for any claim made by a third party or made by Customer for a third party.

        3.4   Further, Crestron shall have no liability for any claims of infringement of any patent, trademark, copyright or other intellectual property for the following: (a) to the extent the claims relate to the use of the Covered Product in combination with any third party product; (b) if the Covered Product was modified by anyone other than Crestron; (c) for the use or sale of the Covered Product other than as specified and authorized in Crestron’s documentation; or (d) for the use or sale of any version of Crestron software other than the most current version.


        3.6   This warranty supersedes any and all previous warranties.  Crestron Europe reserves the right to amend this warranty from time to time.  However, to the extent that any amended warranty materially changes Crestron Europe’s warranty obligations, such amendments will not apply to Covered Product orders already placed and accepted by Crestron Europe.

        4.   To Make a Warranty Claim

        4.1   To make a warranty claim, promptly notify Crestron Europe by contacting the Customer Support Center at or visit our website at to obtain additional local contact information.  You may also contact your Authorized Residential Dealer.  Crestron Europe, in its sole discretion, will determine what action, if any, is required under this warranty.  No Covered Products may be returned for credit, exchange, repair, or replacement without prior written authorization from Crestron Europe.  If your products are authorized for return, Crestron Europe or your Authorized Residential Dealer will provide further instruction regarding the Return Material Authorization (“RMA”) process.  Covered Products may not be returned without an RMA number.  The claimed defects are subject to validation by Crestron technical support personnel.  Shipping charges may apply.

        4.2   Most problems can be corrected over the phone through close cooperation between Customer, Authorized Residential Dealer, and the Crestron Customer Support Center.  To better enable Crestron Europe to address a warranty claim, please have the Covered Product’s serial and model numbers as well as its current operating system version, if applicable.  If Crestron Europe, in its sole discretion, determines that an on-site visit or other remedial action is necessary, Crestron Europe may assist the Customer in coordinating such action with an Authorized Residential Dealer.

        5.   Disclaimer Regarding Third Party Add-on Content

        From time to time and for various product offerings, Crestron may make available various third party software services (“Add-on Content”) including, but not limited to, Internet weather and radio services and the like.  Crestron may add or delete available Add-on Content at its sole discretion, without notice.  To the maximum extent permitted by law, Crestron (on behalf of itself, its affiliates, licensors, and suppliers) expressly disclaims any and all warranties with respect to the Add-on Content.  Additionally, Crestron makes no warranty that: (a) the Add-on Content will meet your requirements; (b) the Add-on Content will be uninterrupted, timely, secure, or error-free; (c) the results from the use of the Add-on Content will be effective, accurate, or reliable; or (d) the quality of the Add-on Content will meet your expectations.

        6.   Governing Law and Dispute Resolution

        This warranty shall be governed by and construed in accordance with the laws of Belgium, without regard to conflict of laws principles.  In the event of any dispute arising between the parties in connection with or relating to this warranty, the parties agree that such dispute shall be resolved amicably, if possible.  Failing an amicable resolution, disputes shall be brought before the courts of Brussels (Belgium).  In addition, Consumer shall have the right to bring proceedings in the courts of the place where Consumer is domiciled.

        7.   Contact Crestron

        If you have any questions or concerns regarding a Crestron product or this warranty, please contact Crestron Europe at any of the following.

        Via e-mail:

        Via post:

        Crestron Europe BV
        Stephensonstraat 20 bus 0001
        2800 Mechelen, Belgium
        VAT No. BE0699.717.121

        Via phone:

        Please visit to find the phone number for Crestron support in your region.


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