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        Last Updated:  18 December 2020


        PDF Version:  English
         
        1.  Scope

        1.1  This limited warranty is issued by Crestron Electronics, Inc. together with its subsidiaries and affiliates, excluding Crestron Europe BV, (collectively “Crestron”), and is applicable only to: Crestron Shading Solutions mounting hardware, shade fabric, DIGITAL QMT shade motors, QMT shade motors, CSA-PWS power supply, and CSAI-PWS power supply (collectively, “Products”) provided that the customer of such Product (“Customer”) purchased the Product directly from Crestron or from an authorized Crestron dealer or other reseller authorized by Crestron (collectively “Authorized Reseller”).

        1.2  This warranty is a limited warranty and gives you specific legal rights.  You may also have additional rights under applicable law, which vary from jurisdiction to jurisdiction, and this limited warranty does not affect such rights. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this limited warranty may not apply to you.

        1.3  For other Crestron products, such as wall controls, interfaces and system accessories please refer to the Crestron Standard Limited Warranty.  Batteries are not warranted by Crestron under this or any other warranty.

        1.4  This warranty applies in the territory where the Products are distributed by Crestron, via an Authorized Reseller.

        2.  Limited Warranty

        2.1  Subject to the exclusions and restrictions in this warranty, Crestron warrants that if any DIGITAL QMT shade motor, CSA-PWS power supply, or CSAI-PWS power supply is found to exhibit defects in material or workmanship under normal use for the lifetime of the Product or if any mounting hardware, shade fabric or QMT shade motor is found to exhibit defects in material or workmanship under normal use during the time periods listed below from the date of purchase, so long as Customer promptly notifies Crestron via an Authorized Reseller of the defect, Crestron will, at its sole discretion, either: (a) provide a replacement product; (b) repair the defective Product as long as the parts/components required for repair are commercially available; or (c) issue a credit against the purchase price of comparable replacement product purchased from an Authorized Reseller as follows:

            (i)  Up to five (5) years from data of purchase: Digital QMT Motors (100%); CSA-PWS power supply (100%); CSAI-PWS power supply (100%); QMT Motors (100%); Mounting Hardware (100%); and Shade Fabric (100%);

            (ii)  Greater than five (5) but less than eight (8) years from date of purchase: Digital QMT Motors (100%); CSA-PWS power supply (100%); CSAI-PWS power supply (100%); QMT Motors (50%); Mounting Hardware (50%); and Shade Fabric (50%); and

            (iii)  Greater than eight (8) years from date of purchase: Digital QMT Motors (100%); CSA-PWS power supply (100%); CSAI-PWS power supply (100%); QMT Motors (0%); Mounting Hardware (0%); and Shade Fabric (0%).

        2.2  Replacement parts for the System provided by Crestron or, at its sole discretion, an Authorized Reseller or other vendor authorized by Crestron may be new, used, repaired, reconditioned, and / or made by a different manufacturer.  The warranty period for any replacement Product or repaired defective Product shall be limited to the unexpired portion of the warranty on the originally purchased Product.

        3.  Terms and Conditions of Limited Warranty

        3.1  Customers should inquire the Authorized Reseller regarding the nature and extent of the Authorized Reseller’s warranty, if any.  Repaired or replaced Products and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty on the original purchase.  This warranty is provided only to Customers that originally purchased the Product and shall not extend to subsequent owners.  This warranty does not cover, and Crestron is not responsible for labor costs to diagnose, remove, repair, replace, reinstall and/or program any Product.

        3.2  This warranty shall be null and void, and Crestron shall have no liability under the terms of this warranty, if the Product has been used in an application or environment other than that for which it was intended or if it has been subjected to misuse, abuse, accidental damage, modification, improper repair or installation procedures or adverse environmental factors including incorrect line voltages, improper wiring, improperly rated fuses or circuit breakers, insufficient ventilation or incorrect temperatures or an act of God.  This warranty does not cover any Product that has had the serial number altered, defaced or removed.

        3.3  THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO CUSTOMER.  IN NO EVENT SHALL CRESTRON BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (PROPERTY OR ECONOMIC DAMAGES INCLUSIVE) ARISING FROM THE SALE OR USE OF THE PRODUCT.  CUSTOMER ASSUMES AND WILL HOLD CRESTRON HARMLESS WITH RESPECT TO ALL SUCH LOSSES.  Crestron’s liability on any claim for damages arising out of or in connection with the manufacture, sale, installation, delivery, or use of the unit shall never exceed the purchase price of the unit.  Crestron is not liable for any claim made by a third party or made by Customer for a third party.

        3.4  Further, Crestron shall have no liability for any claims of infringement of any patent, trademark, copyright or other intellectual property for the following: (a) if the Products are used in combination with other third party products or without Crestron’s express authorization; (b) if the Products were modified by anyone other than Crestron; (c) for the use or sale of the Product other than as specified and authorized in Crestron’s documentation; or (d) for the use or sale of any version of Crestron software other than the most current version.

        3.5  EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, CRESTRON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, NOR AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  THE DURATION OF ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS WARRANTY PERIOD.

        3.6  This warranty supersedes any and all previous warranties and Crestron’s obligations under any implied warranties shall be limited to the terms of this express warranty.  Crestron reserves the right to amend this warranty from time to time.  However, to the extent that any amended warranty materially changes Crestron’s warranty obligations, such amendments will not apply to Product orders already placed and accepted by Crestron.

        4.  To Make a Warranty Claim

        4.1  To make a warranty claim, promptly notify Crestron by contacting the Customer Support Center at support@crestron.com or visit our website at www.crestron.com to obtain additional local contact information.  You may also contact your Authorized Reseller.  Crestron, in its sole discretion, will determine what action, if any, is required under this warranty.  No Products may be returned for credit, exchange, or service without prior authorization from Crestron.  If your products are authorized for return, Crestron or your Authorized Reseller will provide further instruction regarding the Return Material Authorization (“RMA”) process.  Products may not be returned without an RMA number.

        4.2  Most problems can be corrected over the phone through close cooperation between Customer and the Crestron Customer Support Center.  To better enable Crestron to address a warranty claim, please have the Product’s serial and model numbers as well as its current operating system version, if applicable.  If Crestron, in its sole discretion, determines that an on-site visit or other remedial action is necessary, Crestron may coordinate the dispatch of a representative from an Authorized Reseller, to Customer’s site, and/or coordinate a warranty service call between Customer and an Authorized Reseller.

        5.  Governing Law, Jurisdiction, and Venue

        5.1  This warranty shall be governed by and construed in accordance with the laws of the State of New Jersey, United States of America, without regards to conflict of laws principles.  The United Nations Convention on the International Sale of Goods shall not apply.  If any portion hereof is found to be void or unenforceable, the remaining provisions of the warranty shall remain in full force and effect.

        5.2  In the event of any dispute arising between the parties in connection with or relating to this warranty, the parties agree that such dispute shall be resolved amicably, if possible.

        5.3  Failing an amicable resolution, disputes shall be brought as follows:

            (a)  For disputes regarding Products distributed by Crestron Electronics, Inc., those disputes shall be brought before the US Federal District Court, District of New Jersey or Superior Court of New Jersey, Bergen Civil Division;

            (b)  For disputes regarding Products distributed by Crestron ANZ Pty. Ltd., those disputes shall be brought before the courts of New South Wales (Australia); and

            (c)  For disputes regarding Products distributed by Crestron Singapore Pte. Ltd., those disputes shall be brought before the Singapore Courts.

        6. Contact Crestron

        If you have any questions or concerns regarding a Crestron product or this warranty, please contact Crestron at any of the following.

        Via e-mail: support@crestron.com

        Via post:

        The Americas:
        Crestron Electronics, Inc.
        15 Volvo Dr.
        Rockleigh, NJ 07647 USA

        Australia and New Zealand:
        Crestron ANZ Pty. Ltd.
        Level 5, 15 Help Street,
        Chatswood NSW 2067, Australia

        Asia:
        Crestron Singapore Pte. Ltd.
        31 Kaki Bukit Road 3
        #01-04 & #01-05
        Techlink Building
        Singapore 417818

        Via phone:
        Please visit www.crestron.com to find the phone number for Crestron support in your region.

         

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