1.1 This warranty is issued by Crestron Electronics, Inc. (“Crestron”), and is applicable only to Crestron LED Light Fixtures (“Covered Products”), provided that the customer of such Covered Product (“Customer”) purchased it directly from Crestron, an authorized Crestron dealer, or other reseller authorized by Crestron (collectively “Authorized Reseller”).
1.2 This warranty is a limited warranty and gives you specific legal rights. You may also have additional rights under applicable law, which vary from jurisdiction to jurisdiction, and this limited warranty does not affect such rights. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this limited warranty may not apply to you.
1.3 This warranty applies only in the territory of the United States and Canada and only when the Covered Product is distributed by Crestron, via an Authorized Reseller.
1.4 Customer acknowledges and agrees that use of the Covered Product constitutes acceptance of all terms and conditions of this warranty.
2. Limited Warranty
2.1 Subject to the exclusions and restrictions in this warranty, Crestron warrants that if any component of the Covered Product is found to exhibit defects in material or workmanship under normal use for a period of five (5) years from the date of Crestron’s shipment of the Covered Product, or if any painted and/or anodized finish of the Covered Product is found to exhibit defects in material or workmanship under normal use for a period of one (1) year from the date of Crestron’s shipment of the Covered Product, so long as Customer promptly notifies Crestron via an Authorized Reseller of the defect, Crestron will, at its sole discretion, either: (a) provide a replacement component for the Covered Product; (b) repair the defective Covered Product as long as the parts/components required for repair are commercially available; or (c) issue a credit against the purchase price of a comparable replacement product purchased from an Authorized Reseller.
2.2 Replacement components for the Covered Product provided by Crestron or, at its sole discretion, an Authorized Reseller or other vendor authorized by Crestron may be new, used, repaired, reconditioned, and/or made by a different manufacturer. The warranty period for any replacement component or repaired defective Covered Product shall be limited to the unexpired portion of the warranty on the originally purchased Covered Product.
2.3 Due to continued LED advancements in efficacies and performance, including original part manufacturers discontinuation of outdated items, Crestron will exercise commercially reasonable efforts to match original product specifications but cannot guarantee an exact match.
3. Terms and Conditions of Limited Warranty
3.1 Customers should inquire the Authorized Reseller regarding the nature and extent of the Authorized Reseller’s warranty, if any. This warranty is provided only to Customers that originally purchased the Covered Product and shall not extend to subsequent owners. This warranty does not cover, and Crestron is not responsible for labor costs to diagnose, remove, repair, replace, reinstall, and/or program any Covered Product.
3.2 This warranty shall be null and void, and Crestron shall have no liability under the terms of this warranty, if the Covered Product has been used in an application or environment other than that for which it was intended or if it has been subjected to misuse, abuse, accidental damage, modification, abnormal stress or operating conditions, improper repair or installation procedures, or adverse environmental factors, including, but not limited to: experienced operation outside of indicated electrical values, use of incorrect line voltages, improper wiring, improperly rated fuses or circuit breakers, failure to use specified overvoltage, lighting, or surge protection devices, failure to comply with the applicable provisions of the local Electrical Code and Safety Standards, insufficient ventilation, failure to maintain equipment under the specified ambient temperature limits, use of incompatible devices or accessories, and excessive build-up of dust in or around the heat sink and/or static electricity. This warranty excludes coverage for damage resulting from normal wear and tear.
(a) Maximum ambient temperatures, unless otherwise specified in the product documentation, shall not exceed 40°C (104°F) for insulated ceilings and 45°C (113 °F) for non-insulated ceilings.
3.3 This warranty does not cover any Covered Product that has had the serial number altered, defaced, or removed.
3.4 THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO CUSTOMER. IN NO EVENT SHALL CRESTRON BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (PROPERTY OR ECONOMIC DAMAGES INCLUSIVE) ARISING FROM THE SALE OR USE OF THE COVERED PRODUCT. CUSTOMER ASSUMES AND WILL HOLD CRESTRON HARMLESS WITH RESPECT TO ALL SUCH LOSSES. Crestron’s liability on any claim for damages arising out of or in connection with the manufacture, sale, installation, delivery, or use of the unit shall never exceed the purchase price of the unit. Crestron is not liable for any claim made by a third party or made by Customer for a third party.
3.5 Further, Crestron shall have no liability for any claims of infringement of any patent, trademark, copyright or other intellectual property for the following: (a) if the Covered Products are used in combination with other third party products or without Crestron’s express authorization; (b) if the Products were modified by anyone other than Crestron; (c) for the use or sale of the Covered Product other than as specified and authorized in Crestron’s documentation; or (d) for the use or sale of any version of Crestron software other than the most current version.
3.6 EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, CRESTRON MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, NOR AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS WARRANTY PERIOD.
3.7 This warranty supersedes any and all previous warranties and Crestron’s obligations under any implied warranties shall be limited to the terms of this express warranty. Crestron reserves the right to amend this warranty from time to time. However, to the extent that any amended warranty materially changes Crestron’s warranty obligations, such amendments will not apply to Covered Product orders already placed and accepted by Crestron.
4. To Make a Warranty Claim
4.1 To make a warranty claim, promptly notify Crestron by contacting the Customer Support Center at firstname.lastname@example.org or visit our website at www.crestron.com to obtain additional local contact information. You may also contact your Authorized Reseller. Crestron, in its sole discretion, will determine what action, if any, is required under this warranty. No Covered Products may be returned for credit, exchange, or service without prior authorization from Crestron. If your products are authorized for return, Crestron or your Authorized Reseller will provide further instruction regarding the Return Material Authorization (“RMA”) process. Products may not be returned without an RMA number.
4.2 Most problems can be corrected over the phone through close cooperation between Customer and the Crestron Customer Support Center. To better enable Crestron to address a warranty claim, please have the Covered Product’s serial and model numbers as well as its current operating system version, if applicable. If Crestron, in its sole discretion, determines that an on-site visit or other remedial action is necessary, Crestron may coordinate the dispatch of a representative from an Authorized Reseller to Customer’s site, and/or coordinate a warranty service call between Customer and an Authorized Reseller.
5. Governing Law and Dispute Resolution
5.1 This warranty shall be governed by and construed in accordance with the laws of the State of New Jersey, United States of America, without regards to conflict of laws principles. The United Nations Convention on the International Sale of Goods shall not apply. If any portion hereof is found to be void or unenforceable, the remaining provisions of the warranty shall remain in full force and effect.
5.2 In the event of any dispute arising between the parties in connection with or relating to this warranty, the parties agree that such dispute shall be resolved amicably, if possible.
5.3 Failing an amicable resolution, disputes shall be brought before the US Federal District Court, District of New Jersey or Superior Court of New Jersey, Bergen Civil Division.
6. Contact Crestron
If you have any questions or concerns regarding a Crestron product or this warranty, please contact Crestron at the following.
Via e-mail: email@example.com
Crestron Electronics, Inc.
15 Volvo Drive
Rockleigh, NJ 07647 USA
Please visit www.crestron.com to find the phone number for Crestron support in your region.
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