Crestron RoomView® Express is the first and only real time, multi-user help desk software to deliver complete global network control of AV resources. RoomView® Express is simple to install on any PC and runs in a similar manner to a local application like Microsoft® Word or Excel®. Just double click the icon and RoomView immediately opens. The client provides a real-time Control and Network Operations Center for true helpdesk functionality.

RoomView Express works seamlessly with all of the Crestron award-winning control systems and touchpanels to manage an entire network of AV devices and subsystems. With an efficient point and click interface, there's no need to deal with a confusing array of cluttered screens; from any PC on the LAN or WAN, RoomView Express offers a simple "at-a-glance" view of the entire control system network. No other professional AV help desk software can match the capability of RoomView Express to monitor hundreds of rooms, in real time, in a single view.

RoomView allows administrators and support staff to manage AV resources, perform remote system diagnostics, track the usage of projector lamps, log network activity, and automate tasks through event scheduling. An ideal master controller, RoomView remotely locks out selected rooms to prevent unauthorized use of TVs, CD players, and other AV equipment. In fact, RoomView can track any Crestron-based function, including lights, audio levels, motion detection, temperature, and more. Interactive help desk capabilities allow users to send help requests from their touchpanel or Web browser. Support staff can send instant text messages to the touchpanel, alert e-mail contacts, and even launch e-Control®2 to control the room and its AV equipment.

Imagine managing all the AV devices and Crestron-based functions throughout a facility with hundreds of rooms, allowing staff to log on and perform system tasks while limiting their access to restricted areas, and automatically sending e-mail alerts to any number of recipients based on their assigned status, all from any computer connection on the network. With built-in logging, report, and chart generation, organizations can quickly determine equipment and purchasing needs, user activity and room usage. Tasks that could typically take days to complete are reduced to a few mouse clicks with RoomView Express.

• Supports 250+ rooms
• Allows unlimited users with password log-in
• Assignable user permissions for room access and functionality—restrict system power and display device power control to authorized staff
• Restrict user access to specific rooms
• Run multiple instances of RoomView - help desks running on individual computers can share room information and logging data
• Real-time facility-wide monitoring and control of AV devices and systems
• Customizable graphical interface with easy-to-read status icons
• Display status of virtually any function - lights, audio levels, room occupancy, online status, temperature...
• Track projector lamp life in bar graph format
• Instant notification of help requests, service reminders, device failures, device removal or theft
• E-mail alerts to unlimited recipients with assignable contact attributes
• Fully interactive help desk with 2-way instant messaging to/from room touchpanels
• Links to live room Webcams and e-Control®2 control pages
• Time and date stamping of help requests
• Built-in event scheduling
• Built-in logging, report, and chart generation - track device usage, call statistics, and user history
• Built-in asset manager - assign devices to rooms, track and schedule maintenance and lifespan, register serial numbers, and manage maintenance contracts
• ODBC database integration for SQL Server and Sybase
• Windows Event Log support for integration with 3rd party applications

2007 SCN Installation Products Awards
Most Innovative Video Processing or Distribution Product - MPS Series Most Innovative Control Product - Crestron RoomView® InfoComm International and NewBay Media L.L.C. recognize excellence in the integration of audio, video, control and networking products in the installation market. With "most innovative" being the deciding factor, Crestron RoomView® help desk and asset management software won best control product, and the MPS Series was awarded the best video processing or distribution product. Nominated products were judged by a Blue-Ribbon panel of industry experts who selected the finalists, and SCN readers voted for the winners.
RoomView™ Earns "Best Software Product" Award at Infocomm 2004
AV Management and Help Desk Software chosen as one of Best Installation Product On June 8th at InfoComm 2004 in Atlanta, Crestron's RoomView management and Help Desk software was presented with the Systems Contractor News Installation Product Award for Best Software Product at the sold-out AV Communications Excellence Awards Banquet. Chosen through a readers' poll conducted by sponsor Systems Contractor News magazine, awards for install-specific products were given in 11 categories at the event, as well as recognizing other outstanding individuals, projects and products in the audiovisual industry. Installed on dozens of college campuses and by a variety of corporations and health care facilities around the world, Crestron RoomView addresses the needs of facility managers and IT directors seeking to monitor and manage a variety of technologies over a single network. It saves valuable time and efficiently deploys resources by remotely regulating environmental controls and turning off lights or projectors left on, as well as handling equipment tracking, system troubleshooting and remote event scheduling.