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>> Home > Legal > Privacy Policy

Privacy Policy

Crestron respects your privacy concerns and is committed to treating your information in a responsible manner. This Privacy Policy explains Crestron’s practices regarding the collection, use and disclosure of information. By accessing Crestron’s website, users consent to the terms of this Privacy Policy, which may be changed or updated periodically. This Policy applies to information Crestron receives through this website, product registration, and other means.

Collection of Information
In order to better serve your needs, improve our website, products and customer service and determine customer needs and preferences, Crestron will collect certain personal information when you visit this website. We will only use the information gathered from you for the purposes stated here. Crestron does not sell collected information, and will share it with certain other parties only as set forth in this policy.


What We Collect

  • We will collect information you provide to Crestron through a number of sources, including Crestron’s website, training, event and product registrations; requests for literature, samples or additional information; and correspondence. Crestron will also collect, use and analyze information that you provide by filling in forms on this website, including, details of your visits to our site and the resources that you access.
  • Information collected may include: identifying information, security information such as passwords, billing information, surveys and feedback, information about projects using our tools and market research information.

IP Addresses and Cookies
We may also obtain information about your usage of this website by using a cookie file which is stored on the hard drive of your computer. Cookies enable us to measure and improve the performance of our website, and to store information about your preferences in order to enable our website to recognize your preferences.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will not be able to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies to your computer when you log on to our site.

In addition, our server records the IP address of each visitor to our site. This can be used to record the date, time and length of each visit from that computer. We may use this information to evaluate and improve our site.

Why We Collect Your Information
In order to better manage our own business needs and to better communicate with you, we may collect, analyze and use your information for a variety of purposes, including the following:

  • To improve customer service
  • To personalize your experience
  • To aggregate with other information and analyze
  • To improve our products and services
  • To process payments
  • To run a promotion
  • To grant you access to our training and proprietary content
  • To manage our events and activities
  • To provide pricing and custom configurations of our products
  • To respond to inquiries, questions and other requests
  • To inform you of new products or services
  • To offer you promotions, and other programs and opportunities
  • To invite you to events

How to Opt-Out
If you decide you no longer want to receive certain marketing communications you may opt-out in one of two ways:

  1. If you have an account on our website visit the account update page and change your email broadcast preference
  2. If you do not have an account you may opt-out by selecting unsubscribed at the bottom of any of our emails

How We Protect Your Personal Information
Crestron knows the importance of the safety and security of your information and takes precautions to protect your information against loss, theft, misuse and unauthorized access. For that reason, we have implemented safeguards to protect your personal information in accordance with industry standards. When using this website, access to your Crestron account is password-protected, and sensitive data (such as credit card information and password) is protected by encryption when it is exchanged between your web browser and Crestron. Secure https access to the Crestron website is also offered for pages that contain sensitive information such as creating, updating and logging into your account as well as pages that facilitate payments. To protect any data stored on our servers, we regularly monitor our system for vulnerabilities or attacks.

For potentially personally-identifying and personally-identifying information that is stored by Crestron, access is limited only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on Crestron’s behalf and that have agreed not to disclose it to others

When We Disclose Your Information

General Assurance

  • We will not sell or rent your information to other companies or to marketers.
  • We will not share your confidential financial information with any other party.

Subsidiaries and Affiliates

  • As a global company, we may transfer your information from Crestron Electronics Inc., to any Crestron subsidiary worldwide or to third parties acting on our behalf located outside of the country where the data is collected.

Partners

  • We may transfer your contact information to certain partners that Crestron has a strategic relationship with or companies that provide products and services to you.
  • We may retain other companies to process, manage or analyze your information, safeguard or protect your information, fulfill orders, or deliver products and services. Such companies’ use of your information shall be limited to the purpose for which it was provided to them by Crestron.
  • We will ask your permission before we share your personal information with third parties for any purpose other than the reason you provided it.
    • We do not transfer your personal information to third parties unless those third parties agree to give the information the equivalent level of protection that we provide.

Legal
Crestron will disclose your personal information to a third party if required to do so by law or if, in good faith, Crestron believes that such action is necessary to comply with laws, statutes, or government rules and regulations.

Children’s Information
Creston’s website is not intended for the use of anyone under the age of 18. In accordance with the Children’s Online Privacy Protection Act, we never collect or maintain information from those we actually know are under 13, and no part of the website is designed to attract anyone under 13.

Third Party Links
This site contains links to other websites. Crestron is not responsible for the privacy policy of other websites, or the manner in which they store, use or distribute information. Crestron encourages you to review the privacy policy of any website you may visit.

Additional Information or Inquiries
Crestron will address inquiries regarding personal information promptly and courteously. For additional information or questions please contact support@crestron.com.

Last updated 7/25/14

All brand names, product names and trademarks are the property of their respective owners. Certain trademarks, registered trademarks, and trade names may be used to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or photography.

©2014 Crestron Electronics, Inc.